Job Description

Growing Independent Building Material and Design Company

Join the Zuern Building Products Team!

For over 70 years, Zuern Building Products has partnered with builders, contractors, and homeowners throughout Wisconsin by providing quality building materials, exceptional service, and industry expertise. We take pride in our people, our relationships, and our commitment to helping customers build with confidence.

We are seeking a Cabinetry Service Technician to join our Cabinetry team. This hands-on role is ideal for a skilled problem-solver with cabinetry and finish carpentry experience who enjoys working directly with customers, identifying solutions, and delivering exceptional service.

The Cabinetry Service Technician is responsible for evaluating, troubleshooting, and resolving cabinetry service concerns related to Zuern cabinetry projects. This role serves as a field representative of Zuern, working closely with homeowners, builders, contractors, designers, and internal teams to identify root causes, recommend solutions, and complete repairs or adjustments as needed.

Essential Duties and Responsibilities:

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

1. Evaluate cabinetry service requests and determine appropriate corrective actions for issues within Zuern's scope of responsibility.

2. Serve existing and new customer accounts by analyzing cabinetry work orders, planning daily travel schedules, investigating service concerns, and resolving issues.

3. Inspect field conditions, identify root causes of cabinetry concerns, and recommend practical solutions.

4. Perform cabinetry repairs, adjustments, modifications, and finish carpentry work to restore products to quality standards.

5. Install or replace trim, fillers, panels, moldings, hardware, and other cabinetry components as required.

6. Order and gather cabinetry components, materials, and replacement parts needed to complete service work.

7. Perform cabinetry field measurements and communicate findings with cabinetry designers and project teams.

8. Maintain professional rapport with customers and team members by addressing concerns, communicating expectations, and providing exceptional customer service.

9. Document service actions, field findings, completed work, and customer interactions through forms, reports, logs, and records.

10. Assist with showroom displays, cabinetry demonstrations, product organization, and showroom upkeep as needed.

11. Update job knowledge by participating in educational opportunities across all cabinetry product lines.

12. Assist the Window Service team with shop projects including window mulling, jamb extensions, and other specialty modifications as workload and scheduling demands require.

Requirements

1. High school diploma or general education degree (GED).
2. Minimum three years of experience in cabinetry, finish carpentry, millwork, remodeling, building materials, or a related trade; equivalent education, training, or experience will be considered.
3. Experience troubleshooting and resolving cabinetry, millwork, or finish carpentry issues preferred.
4. Strong customer service, communication, and conflict-resolution skills with the ability to professionally address customer concerns.
5. Ability to work independently, prioritize tasks, solve problems, and exercise sound judgment with minimal supervision.
6. Ability to read and comprehend instructions, correspondence, technical information, drawings, and field measurements.
7. Ability to perform basic mathematical calculations and accurately use measuring tools, including tape measures and rulers.
8. Working knowledge of power tools, hand tools, installation techniques, and finish carpentry practices.
9. Valid driver's license with an acceptable driving record.
10. Reliable, detail-oriented, resourceful, and capable of working both independently and as part of a team.
11. Forklift certification may be required.
12. Ability to regularly lift and carry up to 50 pounds and occasionally lift and/or move up to 100 pounds.
13. Ability to bend, twist, kneel, climb, and perform physical work in residential, commercial, and shop environments.
14. Ability to safely operate tools, equipment, and materials required to perform service, repair, and installation work.

Benefits:

• Family-valued culture
• Competitive Pay
• Career Growth
• Medical, Vision, and Dental Coverage
• Health Savings & Flex Plan
• 401k & Roth Plans with Company Match
• Profit Sharing Program
• Company Paid Life Insurance Policy
• Voluntary Short Term Disability and Life Insurance
• Paid time off (PTO) and Paid Holidays