Job Description

Join the team at ZooAmerica North American Wildlife Park, an AZA-accredited 11-acre, walk-through zoo adjacent to Hersheypark. ZooAmerica is home to more than 200 animals, representing 65 species and 5 regions of North America.

As a ZooAmerica Admissions Agent, you will help with guest entry into the Zoo, both from our main entrance and our Hersheypark bridge entrance. Throughout the day, ZooAmerica Admissions Agents may sell tickets and Zoo Memberships, assist guests with entering the Zoo, answer guest questions, and more.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Handle guest questions throughout the day about ZooAmerica and various Zoo animals*
• Sell and validate various ticket programs and ZooAmerica Memberships through the use of the Galaxy ticketing system*
• Provide guests with handstamps entering from Hersheypark on the ZooAmerica Bridge and assist guests with re-entry to Hersheypark*
• Provide support, resolve guest inquiries, and log guest feedback. Assist guests with the redemption of Zoo resolution items, as needed.**
• Assist with ZooAmerica programming group check-in*
• Communicate and work with other departments effectively to ensure the best possible experience for our guests*
• Provide exceptional customer service by building rapport and making genuine connections with the guests over the telephone*
• Assist in other areas of the ZooAmerica Admissions Department as needed
• Adhere to operational standards for the ZooAmerica Admissions Department at ZooAmerica
• Perform other duties as assigned

Qualifications:

• Must be 18 years of age or older on the date of applying

Knowledge, Skills, and Abilities:

• Must be friendly, upbeat, work well with other employees, and be able to interact with our guests in a fast-paced environment.
• Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines
• Must be comfortable with the use of electronic equipment and digital ticketing software
• Must have the ability to safeguard confidential information
• Embody Hershey Entertainment & Resorts Company core values: Devoted to the Legacy, Selfless Spirit of Service, Team Focused, Respectful of Others
• Comfortable completing cashless transactions

Job Demands:

• Must be able to work flexible hours, including mornings, evenings, weekends, and holidays, as well as maintain three (3) days of operational availability, Memorial Day - Labor Day, at least one (1) day of availability weekly March-May, and one (1) day during October weekends (Friday-Sunday)
• Must be able to work in a combination of indoor and outdoor weather conditions. Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather.
• Physical requirements include standing for periods up to five (5) hours at a time, walking, bending, climbing stairs, and lifting up to twenty (20) pounds without assistance
• This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer.