Job Description

At CareATC, we genuinely believe in revolutionizing employer-sponsored healthcare. We're passionate about our mission and deeply committed to providing exceptional, patient-centered solutions for our clients and their employees.

Lead Client Success and Growth Across CareATC's West Region

Remote | Full-Time | $180,000–$220,000 Base | Extensive Travel

Why CareATC is Different (and Why You'll Love It Here)

At CareATC, we're redefining employer-sponsored healthcare through innovative, relationship-centered solutions that improve health outcomes and empower healthier workforces.

As Vice President, Client Success – West, you'll lead a team responsible for strengthening and growing some of CareATC's most important client relationships. You'll shape client strategy, develop high-performing leaders, drive retention and expansion, and partner across the organization to deliver solutions that create lasting value for our clients.

This is an opportunity to lead, influence, and grow—connecting exceptional client experience with measurable business outcomes.

CareATC Advantages

• Fully remote leadership opportunity
• Lead and develop a team of Client Success professionals
• Strategic ownership of client retention, satisfaction, and growth
• Direct partnership with Medical, Operations, Growth, and executive leadership
• Opportunity to expand established client relationships through additional CareATC solutions
• Full benefits eligibility, including Medical, Dental, Vision, 401(k), PTO, Disability & Life Insurance

About the Job

We're seeking an experienced client success leader to oversee CareATC's West region and make client relationships a continued driver of retention and growth.

You'll lead a team of Client Success Directors and Associate Client Success Directors, provide strategic oversight across a significant portfolio of employer clients, and build trusted relationships with key decision-makers. You'll also identify opportunities to expand existing accounts and share responsibility for zone financial outcomes alongside Medical and Operational leadership.

What You'll Do

• Lead and develop a team of Client Success Directors and Associate Client Success Directors
• Drive client retention, satisfaction, and account growth across the West region
• Build and strengthen relationships with executive-level client stakeholders and key decision-makers
• Develop strategic account plans based on client needs, business priorities, and growth opportunities
• Identify and advance opportunities to expand existing relationships through additional services and solutions
• Establish clear performance expectations and accountability across the Client Success team
• Partner across Medical, Operations, Growth, Marketing, and other teams to deliver exceptional client outcomes
• Collaborate with zone leadership to support financial performance and broader business objectives
• Navigate complex client challenges and develop solutions that strengthen long-term partnerships

What You'll Bring

• Bachelor's degree in Business Administration or a related field required; MBA preferred
• 5+ years of successful sales, client success, account management, or related business experience
• Demonstrated success leading and developing teams of professionals
• Proven experience growing an existing book of business through upselling, expanded services, or strategic account growth
• Strong business acumen with the ability to connect client strategy to commercial and financial outcomes
• Ability to build trusted relationships with and influence senior and executive-level decision-makers
• Strong leadership, communication, presentation, and problem-solving skills
• Healthcare industry knowledge or experience strongly preferred
• Ability to operate autonomously in a dynamic, multi-state environment
• Ability to travel extensively, including overnight travel and occasional evening or weekend commitments

The CareATC Core4

Committed • Optimistic • Reliable • Empathetic

Ready to Make a Meaningful Impact?

If you're ready to lead a high-performing Client Success team, strengthen strategic partnerships, and drive meaningful growth across CareATC's client portfolio, we encourage you to apply.

#LI-REMOTE

We believe that a diverse and inclusive workplace is essential to our success. We are committed to fostering a culture where everyone feels valued, respected, and empowered to reach their full potential. CareATC provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal state or local laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview, or to otherwise participate in the hiring process, please contact us at recruiting@careatc.com to request accommodations. When contacted for a job opportunity, please beware of scammers and DO NOT provide personal information if you did not initiate the inquiry.

If the position is not posted on the CareATC website, the job does not exist. Thank you!