To oversee and coordinate ground courier operations, ensuring the timely and efficient delivery of packages and freight. This position involves managing a team of couriers, optimizing routes, and maintaining high standards of service quality and safety. Zone Controller is responsible for monitoring performance metrics, addressing operational challenges, and implementing strategies to improve efficiency and customer satisfaction. Additionally, they play a key role in training staff, managing budgets, and ensuring compliance with relevant regulations, contributing to the overall effectiveness of logistics operations.
On time collections by your couriers
Recheck the sorting of the teams shipments
Check that all needed materials are available in the couriers bins and/or baskets, including stickers; door knobs; flyers, vouchers and bags; declaration letters; window envelopes; airway bills (Express, Domestic)
Hand all shipments, corresponding run-sheets and scanners to the ground couriers in the team
Ensure couriers leave the station on time
Leave after the last ground courier (of his team) leaves the station
Provide feedback on route and load distributions to help the ground operations supervisor update the route on the system
Decide on the skeleton staff
Arrange couriers vacations in coordination with the ground operations supervisor
Meeting of service levels on delivery side
All relevant documentation and the speedy follow up of outstanding documentation such as POD's, invoices, delivery and collection sheets, vehicle checklist etc.
Follow up of all outstanding queries
Security of cargo, personnel and vehicles
Auto-generate collection sheets for the relevant courier(s) and confirm collections allocated on the relevant sheets. Collections to be rescheduled if not for the collection sheet it was allocated to and then allocated to the correct collection sheet.
Debrief of all outstanding collection sheets as per procedure.
Check on daily collections
Follow up immediately on any problems that may cause a problem when collections must be done, e.g. staff shortage, equipment, and size of vehicle. (Route Management)
Communication with Senior Supervisor / Account Manager on any problems
Confirmation report to be done prior to couriers returning back to base (Roll Call)
Quality control of all incoming cargo, check w/bills for dims, client details, account numbers, special instructions etc.
Scanning in of collections as per procedure (Scan per line, check delivery address for branch collections)
Report on collection stats daily to Senior Supervisor.
Ensure that service levels have been met and deliveries have arrived on time. A special instruction overrides any service marked on a waybill.
Notify the Senior Supervisor of any late deliveries and reason for such delivery
Check to ensure that all Podsf are received back and correspond with run-sheet.
Any cargo not delivered to be scanned back into base and the Senior Supervisor advised of this and reason why a delivery was not made.
Report any damages and endorsements of w/bills to the Senior Supervisor.
Debrief of delivery sheets as per procedure.
Check on cleanliness of vehicles, inside and out.
Vehicle checklist to be completed daily by couriers and then checked by the supervisor and then handed to Sean (Fleet Controller)
Check for any Podfs, run sheets or other documentation left in the vehicle
Ensure that all accidents are reported, ensure accident report completed
Ensure daily that all two-way radios are in good working order
Ensure that vehicle is equipped with the correct tools. E.g. w/bills, multiple stickers etc.
Monitor timekeeping of staff and take the correct disciplinary action where required, with due haste after investigation.
Monitor the personal appearance of your staff and take action when required
All documentation relating to leave, sick-notes etc. to be completed daily and handed to the Senior Supervisor.
Assisting the Senior Supervisor in quarterly performance appraisals.
Seeking ways to assist the staff member in his/her personal problems.
Counseling of staff members when required.
Ensure that all staff is well equipped to perform the duties and tasks required.
Matric (Grade 12) or similar qualification and/or experience
Minimum of a valid Code 08 Driverfs license. Valid Code 10 Driverfs license and a valid Public Driverfs Permit (PDP) will be advantageous.
3 yearsf experience as a ground courier
MS Office applications (Word, Excel, & Outlook)
Must have at least 1-yearsf experience in the Logistics Industry
Local knowledge of areas and neighbourhood
Computer proficiency
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Communication Skills
Organization & Planning
Problem Solving
Interpersonal Skills
Founded in 1982, Aramex has emerged as a global leader in logistics and transportation, renowned for its innovative services tailored to businesses and consumers. As a listed company on the Dubai Financial Market (since 2005) and headquartered in the UAE, our strategic location facilitates extensive customer reach worldwide, bridging the gap between East and West.
With operations in 600+ cities across 70 countries, Aramex employs over 16,000 professionals. Our success is attributed to four distinct business products that provide scalable, diversified, and end-to- end services for customers. These products are:
• International Express, encompassing Aramex's Parcel Forwarding Business (Shop & Ship and MyUS).
• Domestic Express
• Freight Forwarding
• Logistics & Supply Chain Solutions
Sustainability is at the core of our vision and mission. To build a truly sustainable business, we leverage our core competencies to make a positive impact as responsible members of the communities we serve. Through partnerships with local and international organizations, we strive to expand our reach and benefit more individuals through targeted programs and initiatives, ensuring long-term positive change and community development.
For more information, please visit us: www.aramex.com
