Job Description

ZONE BUSINESS ANALYST – CONSUMER ENGAGEMENT SERVICES

We are looking for a Zone Business Analyst with strong business analysis skills, effective stakeholder communication, and experience translating market needs into scalable digital solutions to join our Consumer Engagement Services team.

Position Snapshot:

• Type of Contract: Permanent
• Function and Stream: IT – Marketing, Sales and eBusiness / Consumer Engagement Services
• Type of work: Hybrid
• Work Language: Fluent Business English

The role:

The Zone Business Analyst acts as the primary interface between markets and the global CES team, ensuring business needs are captured, prioritized, translated into clear requirements, and delivered through scalable solutions. The role combines business analysis, project delivery, governance, and adoption leadership, with a strong focus on Salesforce Service Cloud / Engage OMNI as the core platform.

What you’ll do:

As a Zone Business Analyst, you will work closely with CES markets, product owners, technical teams, and global stakeholders to drive efficient delivery, strong governance, and adoption of CES solutions across the zone.

• Act as the main point of contact between the zone markets and the global CES team, answering market questions and escalating when needed.
• Gather, analyze, prioritize, and refine market requirements for Engage OMNI and related CES capabilities, ensuring they are ready for technical assessment and delivery.
• Lead zone governance routines, including regular market calls, monthly updates, escalation reviews, and communication of product enhancements.
• Support product rollouts in the zone, including global integrations such as WhatsApp, Magento, CIAM, messaging channels, and future CES capabilities.
• Collaborate with product owners, solution architects, and technical teams to assess feasibility, estimate effort, and align on delivery approach.
• Create and maintain functional documentation, knowledge articles, training materials, and end-user guidance to support adoption and change management.
• Track market requests and follow up on open items to ensure progress, visibility, and timely resolution across the zone.

We offer you:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Great benefits including salary and a comprehensive social benefits package. We have one of the best pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc

• Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.

• Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!

• Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

Join our global team of IT professionals at Nestlé, driving daily innovation and leveraging cutting-edge technologies to address digital opportunities. Grow professionally in a dynamic and impactful environment, collaborating with business partners worldwide to deliver integrated technology solutions!

What will make you a great fit?

We are looking for someone who brings:

• Bachelor’s or master’s degree in information systems, business administration, computer science, digital technology, or a related field, or equivalent work experience.
• Proven experience as a Business Analyst, Functional Analyst, Product Analyst, or similar role in IT or digital transformation environments.
• Experience gathering, documenting, prioritizing, and refining business requirements with multiple stakeholders.
• Good understanding of Salesforce Service Cloud or CRM / customer engagement platforms, ideally in a global or multi-market context.
• Salesforce System Admin certification.
• Strong communication skills in English, with the ability to engage business and IT stakeholders at different levels of the organization.

Bonus Points If You:

• Are familiar with Agile ways of working, backlog refinement, RICE prioritization, Jira, or similar delivery practices.
• Have experience supporting global rollouts, change management, user training, or documentation for digital products.

Not a 100% match? No worries! Nestlé supports your personal growth with customized development solutions.

What you can expect in your application journey:

1. Hit apply and enter our job portal.

2. Submit your application with your CV.

3. We will contact relevant applicants.

4. Interviews (HR, Hiring team and stakeholders).

5. Feedback.

6. We make an offer.

7. Location dependent checks and pre-onboarding.

8. First working day.

About Nestlé:

We are Nestlé, the largest food and beverage company with brands including KitKat, Nescafé, Maggi, Purina, among many others. We are approximately 275,000 employees strong, motivated by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 94.4 billion sales in 2022, we have an expansive presence, with 344 factories in 77 countries. Want to learn more? Visit us at www.nestle.com

 We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.