Emerging Mobility Business Unit
E4 to M2
Zonal Technical Service Manager - EV is responsible to handle ‘LIVE’ escalated technical issues. They need to be channelized properly as special reports/feedback to Research & Development (R&D) through Central Quality Assurance (CQA). Also such technical reports are an after-effect of exhaustive troubleshooting, which needs to be handled and guided. Service Executives (Dealer) escalate technical issues to Service Engineers who in turn seeks guidance from this profile. For any Special/Critical cases, this profile will take guidance from National Technical Service Manager – EV who has Pan India visibility of Technology.
Zonal Technical Service Manager - EV is responsible to handle ‘LIVE’ escalated technical issues. They need to be channelized properly as special reports/feedback to Research & Development (R&D) through Central Quality Assurance (CQA). Also such technical reports are an after-effect of exhaustive troubleshooting, which needs to be handled and guided. Service Executives (Dealer) escalate technical issues to Service Engineers who in turn seeks guidance from this profile. For any Special/Critical cases, this profile will take guidance from National Technical Service Manager – EV who has Pan India visibility of Technology.
P:Productivity | Improve productive workmanship on Customer vehicles
Minimize the Open - Closure TAT (Troubleshooting by Ticketing for all Escalations) in Days on Vehicle level.
Be responsible for the activities related to Productivity enhancement and troubleshooting for the entire territory allocated.
Q: Quality | Provide good quality feedback to Back-End
Product Improvement Suggestion on Individual level basis special report.
Be aware of the Product needs of improvement. Revert in the structured manner basis PDCA, 5S and 7-Step problem solving approach.
Cost | Minimize the cost impact to company without compromising Quality
Minimize the Warranty Rejection for VIDA Authorized Workshops.
Increase awareness for good workshop practices and correct diagnosis to save cost for all in the channel.
D: Delivery | Optimization of delivery, making it smoother
Instances of Customer Delight. Recorded as a document.
Enhancement of the last mile delivery of customer service. Track the dissatisfaction levels and act suitably, especially for technical failures.
S: Safety | Create safe environment in the VIDA Authorized Workshops
Special Tool Availability and compliance at the authorized workshop.
Reporting of safety related incidences.
Increase safety compliances.
M: Morale | Do activity which increases of Morale of Team
Special Training for territory on Technical Improvements.
Create Pull for the knowledge & Keep team Morale high by engaging them in constructive activities (technical)
B.E. / B.Tech. with 5 Years + Work Experience
In Automotive EV After Sales/ Service (2-wheeler, 4-wheeler)
Experience in EV Industry After Sales/Service is a must
Electrical and Electronics of EV vehicle
DMS for flow of Failure reports/ Job Cards/ Repeat complaints/ Revisits/ Dealer Debits. SAP for Part /Failure/ Warranty tracking/ Dealer Debits
Field Fix Management experience in Field Service.
Awareness of safe workshop electrical practices for Workshop
Identification of chronic and critical service issues and proper channel escalation
Good Drafting skills for technical documentation
Chassis No./ Vendor part No. basic identification
Basic Finance knowledge for Finance.
Communication skills
Interpersonal skills
Stakeholder management
Customer handling
Team Management
Hero MotoCorp, the world’s largest two-wheeler company, is shaping the future of mobility for over 125 million riders across 48 countries. Our story began in 1984, founded by the visionary Chairman Emeritus, Dr. Brijmohan Lall Munjal, with a bold vision: to make mobility accessible and aspirational for millions. Under the dynamic leadership of Executive Chairman, Dr. Pawan Munjal, we have grown into a global force in innovation, sustainability, and purpose-driven growth. Driven by our vision to ‘Be the Future of Mobility,’ we are innovating for tomorrow with our emerging mobility brand, VIDA, and groundbreaking innovations like the Surge S32, recognized as one of TIME's Best Inventions of 2024.
With world-class R&D hubs in India and Germany, and advanced green manufacturing across three countries, we’re building more than machines.
We’re building momentum for the planet.
From icons like Splendor and Karizma to our premium collaboration with Harley-Davidson, we deliver performance with purpose. Our commitment to sustainability runs deep - we've achieved zero waste-to-landfill and 455% water positivity, and our DJSI (Dow Jones Sustainability Index) recognition reflects our dedication to doing business the right way. Recognized by TIME as the World’s Best Organizations (2024) and Asia Pacific’s Best Companies (2025), we are an organization driven by values and powered by people.
Hero MotoCorp is more than a workplace; it’s a launchpad for your boldest ambitions.
Join us.
Create. Collaborate. Inspire.
Come, be the future of mobility.
