Job Description

ZOHO CRM ENGINEER

PROJECT DESCRIPTION

Seeking a CRM Integration Specialist responsible for the analysis, design, development, and implementation of Zoho. The ideal candidate is a software developer with experience in the Zoho product suite and JavaScript, capable of performing a wide range of software lifecycle tasks including design, coding, testing, documentation, troubleshooting, and user support. The role involves reviewing an existing Zoho implementation, developing an improvement roadmap, executing action plans to test and implement changes, and creating thorough documentation, processes, and procedures within the Zoho environment.

KEY RESPONSIBILITIES

• Evaluate the existing Zoho environment and develop an improvement roadmap
• Design and develop Zoho CRM applications, Flows, APIs, reports, dashboards, screen layouts, and integrations
• Collaborate with project teams to estimate work effort and time requirements for development
• Develop and execute software testing plans to support migrations and implementation changes
• Create and maintain documentation for code, applications, and processes

MANDATORY SKILLS

• 4+ years of experience with the Zoho product suite — specifically CRM, Campaigns, Backstage, and Analytics modules
• 3+ years of experience designing, developing, testing, and implementing customizations using Deluge scripting language
• 3+ years of experience designing, developing, testing, and implementing customizations using JavaScript
• 3+ years of experience building files in XML based on defined standards

NICE-TO-HAVE SKILLS

• Bachelor's degree in Information Systems or related field, or equivalent work experience
• Knowledge of systems analysis, technical documentation techniques, monitoring tools, and reporting/analytics techniques
• Knowledge of design, development, and implementation of tools for integrating enterprise applications, including web services and integration architectures