Job Description
SUMMARY
Zipline Supervisor will lead guests on zipline tours. The tour consists of a combination of hiking, aerial ziplines and suspension bridges. Competed Lead Guide and Tour Guide training and the required hours to complete both. Must be able to perform and coordinate all evacuations, rescues or emergent situations in a professional manner unaided. Must be proficient at scheduling labor and use of all reservation system.
EMPLOYEE EXPERIENCE
Working at Tamarack is an incredibly rewarding and magical experience. Not only will you be working in a beautiful mountain environment, but you will also receive amazing employee perks like a season pass for you and your family, resort discounts, free childcare and more!
Mountains, meadows and lakes are for everyone, and our resort community is no different. We are committed to promoting equality, diversity and inclusion in hiring, training, and career advancement. We celebrate and respect our diverse team members and guests
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Guides will visually inspect all elements of zipline tour, zipline gear for damage or other defects prior to guest arrival
• All safety gear will be properly stored and inspected for damage
• Guides will fit guests with harness, helmets and appropriate zipline equipment
• Guide will direct guests on hiking and the zipline tour
• Provide excellent customer service to guests, property owners, homeowners and fellow employees
• Perform other duties and responsibilities as assigned
• Guides will drive guests to the start of zipline course and pick up guests at the end of the tour.
• Help manage reservations and schedule labor as needed
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Be able to teach all aspects of Tamarack Zipline Training.
• Complete at least 1 season as Lead Guide.
• Must enjoy working and interacting with the public
• Must have great customer service skills and ability to work with train and evaluate employees on an ongoing basis.
• Must be highly organized, energetic, positive attitude, and the ability to get the job done.
• Must be over 18 years of age.
• Capable of maintaining a positive & professional attitude among your team.
• Clear communication skills, both verbal and written
• Highly responsible and reliable.
EDUCATION and/or EXPERIENCE
• High School Diploma or equivalent
• Previous work experience in the outdoors and/or recreation
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
Requires possession of valid Driver License with a driving record meeting the minimum standards required by the resort insurance carrier. Must have own reliable mode of transportation.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
