Job Description

Job Title: ZipTour Operator Level I

Reports To: ZipTour Manager

Rate of Pay: $17.00 per hour

Shift: Full-time & Part-time, Seasonal positions

Variable shifts 9:00am – 7:00pm, Must be available weekends and holidays

FLSA Status: Non-Exempt, Hourly

Ensure the safety, efficiency, and overall guest experience of the ZipTour course while maintaining high operational standards.

Key Responsibilities:

• Communicate effectively with guests of all ages and provide a welcoming experience.
• Educate guests about Sundance's history, environment, and land preservation efforts.
• Support sustainability efforts and promote a positive culture for guests and peers.
• Comfortably work at varying heights to operate ZipTour spans.
• Maintain safety standards, conduct equipment inspections, and complete daily opening/closing procedures.
• Fit guests with harnesses and helmets, provide safety briefings, and oversee proper gear use.
• Demonstrate proper use of PPE.
• Assist guests with takeoff, landing, and course navigation while demonstrating proper zipping techniques.
• Perform routine maintenance, inspect course components, and ensure all safety gear is in top condition.
• Execute emergency procedures, including course rescues and weather-related evacuations.
• Conduct winter operations, including de-icing cables and clearing snow from pathways.

Qualifications:

• Must be 18 years or older.
• High school diploma or GED; prior zipline experience preferred but not required.
• Ability to lift up to 50 lbs. and work in physically demanding conditions.
• Comfortable working at heights and in extreme weather.
• Proficiency with two-way radios and basic safety communication.
• Must meet ZipTour ride requirements (height, weight, and health restrictions).

Work Environment:

• Exposure to outdoor elements, including extreme heat, cold, and high elevations.
• Work in high, precarious locations with mechanical equipment and moderate noise levels.

Benefits:

• Employee discounts on dining and resort amenities.
• Season Pass

Disclaimer:

• This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.