Job Description

Job Location: Anakeesta - Gatlinburg, TN 37738
Position Type: Full Time
Salary Range: $22.00 Hourly

Anakeesta is seeking a dynamic, motivated, and experienced individual to join our team as the Assistant Zipline Manager. Located in the heart of the Smoky Mountains in Gatlinburg, Tennessee, Anakeesta offers a unique outdoor adventure experience that includes ziplines, observation towers, walking trails, and more. The Assistant Zipline Manager will play a crucial role in ensuring the smooth operation of our zipline attractions, delivering exceptional guest experiences, and leading our zipline staff.
Key Responsibilities:
- Daily Operations: Oversee the day-to-day operations of the zipline attraction, ensuring all activities comply with safety regulations and company policies. Address any operational issues promptly to minimize downtime and maintain the highest levels of guest satisfaction.
- Staff Management: Lead the hiring, training, and scheduling of zipline staff. Develop and conduct comprehensive training programs for new hires and ongoing training for existing staff to ensure high standards of safety and customer service.
- Safety Compliance: Act as a role model in enforcing and adhering to strict safety protocols and procedures. Regularly inspect equipment and facilities to identify and rectify potential hazards.
- Guest

Experience: Ensure guests have an unforgettable and safe zipline experience. Handle guest inquiries, complaints, and feedback with professionalism and a customer-first attitude.
- Team Leadership: Foster a positive, collaborative work environment. Motivate and support team members to achieve personal and group goals. Address staff performance issues in a constructive manner.
- Operational Efficiency: Assist in developing strategies to increase operational efficiency and reduce costs without compromising safety or guest satisfaction. Implement and monitor performance metrics to gauge success.
- Communication: Maintain effective communication with all levels of the organization, including providing regular updates to the Zipline Manager and other department heads as necessary.

Qualifications
- Previous experience in adventure tourism or outdoor recreation management, with a preference for candidates with zipline operation experience.
- Proven ability to lead and manage a team in a fast-paced environment.
- Strong commitment to safety and a thorough understanding of safety protocols.
- Excellent interpersonal and communication skills, with the ability to handle difficult situations with diplomacy and tact.
- Flexibility to work a varied schedule, including weekends, holidays, and evenings as needed.
- First Aid and CPR certification preferred.
- A passion for outdoor adventure and providing outstanding guest experiences.
Why Join Anakeesta?
- Be a part of a vibrant, growing team that values adventure, the outdoors, and creating memorable experiences for our guests.
- Enjoy working in the stunning natural beauty of the Smoky Mountains.
- Benefit from competitive compensation and opportunities for professional growth.
Physical Requirements
- Able to lift up 25 lbs.; can push, pull, grasp, lift, kneel, stoop, climb, balance, crouch, and crawl
- Must be able to stand and/or walk for long periods of time
Perks
- Work with an enthusiastic team and create lasting memories
- Free parking
- Competitive pay
- Paid time off
- Medical, dental, and vision Insurance
- Life insurance
- 401K
- Free admission for employees and their immediate family
- Employee discounts on food and merchandise
- Generous pass exchange program with area attractions
Application Process: Interested candidates should submit a resume and a cover letter (optional) outlining their qualifications and why they are interested in the position. Please include any relevant certifications or training if possible.
Join our team and help us continue to offer an exceptional adventure experience in the heart of Gatlinburg!