Job Description

The Service Assistant is responsible for delivering the Zingerman’s Roadhouse experience to all guests and fellow staff by adhering to sanitation and safety policies; clearing and cleaning tables, chairs, and common areas; keeping water glasses full, delivering bread plates to guests, and reports directly to the Front of House Managers.

Part-Time, up to 27 hours per week Full-Time, up to 40 hours per week, including Weekends and Holidays. Typical shifts are 8am-4pm; 4pm-10pm. Candidates must be able to work a minimum of two shifts per week. Saturday availability is a must

Compensation: Busser: $5.50/hr + tips (avg $15/hour+)

Our Performance Expectations are:

Essential Functions:

• Arrives on time for all shifts, meetings, and classes.
• Clears and resets tables up to the Roadhouse time and cleanliness standards.
• Owns their designated room effectively by completing any and all tasks before moving on to help their teammates
• Acts as a team player with the servers in their room and the other bussers on shift.
• Can hustle and move quickly throughout the Roadhouse without seeming chaotic or frantic.
• Follows the busser priority list.
• Maintains a clean dining room and service stations.
• Consistently completes end of night side work and running side work.
• Manages bread throughout the shift- making sure there is always bread ready and not burnt.

Other Functions:

• Follows the training compact and takes responsibility for his or her training.
• Follows the three steps to great service and the five steps to handling a customer complaint you will learn through your training.
• Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers.
• Follows the staff member guidelines.
• Follows the Roadhouse table maintenance systems for marking, pre-bussing, setting, etc.
• Documents all code reds and code greens.
• Takes initiative to help in other areas of the Roadhouse as needed.

The Success Patterns for this position are:

• Has one to three years experience as a busser in a high-end service environment is a plus.
• Has a reputation for excellent relations with guests and front and back of house staff.
• Has worked effectively as part of a team.
• Has successfully managed guest's dining experience in a fast-paced environment.

Physical Demands:

• Bending, stooping, walking, and standing for long periods at a time.
• Must be able to safely lift up to 50 lbs (i.e. heavy trash bags, full racks of glassware, replacing syrup boxes for soda fountain, etc).
• Shoveling and salting outside during winter months (as needed)
• Must be able to balance and carry a tray with drinks and/or dishes.

Successful Candidates will have the following Personal Characteristics:

• Passionate about great food and great service.
• Interest in learning about food, people, business.
• Self-motivated, especially under pressure.
• Ability to work independently and as a member of a team.
• Able to effectively manage their emotions in the workplace.
• Communicates effectively and efficiently.
• Literate and likes to read.
• Detail-oriented.
• Can handle complexity and paradox.
• Strong organizational skills.
• Strong interpersonal skills.
• Bold! Engaging! Entertaining!