Job Description

Zingerman's Miss Kim Front of House Staff

Miss Kim Korean Restaurant, a part of Zingerman's Community of Businesses, is looking for front of house service staff!

We are looking for high energy individuals who are passionate about giving great service, learning about great food and engaging in their work! We offer flexible schedules, though weekend availability is a must, and the opportunity to work for a fun and exciting Zingerman's business. Taking part in building the systems that run our day-to-day is expected from each member of our small team at Zingerman's Miss Kim Korean Restaurant.

Previous serving experience is preferred, but not required - experience as a salesperson, a barista, a bar-back or a background in theatre are encouraged to apply! We ask that all applicants, regardless of experience, be ready to hit the ground running, be adaptable to a changing work environment and are encouraged to share your ideas with the team.

• Full-Time positions available, with availability for 4-5 shifts per week, including at least two dinner shifts Friday, Saturday, or Sunday.
• Availability on Fridays and Saturdays is highly preferred.
• Shifts are usually 10:30am-4pm, or 4pm-10pm.
• We are looking for someone who would have the ability to work at least 28 hours a week, and possibly as many as 35-40 hours a week.

Compensation:

• $22.50-$24.50/hour (when tips are included)
• There is a $0.50/hr raise once finishing orientation
• Also quarterly bonus is possible if we exceed the sales plan, and you have finished basic orientation

Compelling reasons to join us!

• Competitive wage with increases available after completing orientation
• Free meal on shift
• Paid time off
• Opportunities to learn and advance within the organization
• Working with a committed and fun team
• Discounts at all Zingerman's businesses
• Medical, dental, vision, and 401k plan available

About Miss Kim

• 2025 James Beard Sem-Finalist, Ji Hye Kim
• Best Korean Food 2020 Ann Arbor, Current Magazine
• 2021 Food & Wine Magazine, Best New Chef
• 12 Essential Ann Arbor Restaurants, Spring 2018, Eater Detroit
• Found in Translation: Miss Kim in Ann Arbor, Edible WOW
• Featured in Issue 2 of Whetstone Magazine
• Our Instagram and website

Our performance expectations are:

Essential Functions

• Engages enthusiastically with guests by making eye contact and following the 10-4 rule
• Delivers the Zingerman’s experience to all guests, including following the 3 Steps to Giving Great Service and the 5 Steps to Handling a Guest Complaint
• Prioritizes the guest experience by anticipating needs, responding promptly to questions and concerns, and ensuring a welcoming, high-quality environment
• Consultants with the Front of House Shift Lead regarding service decisions, guest concerns and operational questions to ensure consistent and efficient shift execution.
• Carries the guests order to the table, double checking for accuracy
• Can explain all ingredients in our dishes and knows the stories behind our food and beverages
• Actively engages in learning about Korean food and culture
• Uses Toast, third party apps, and touch-screen POS System
• Uses Mac computer to update restaurant and menu information, daily
• Replenishes products and supplies on the floor
• Keeps dining areas and workspaces neat and clean, according to the documented CDC guidelines
• Maintains safety protocols as outlined by CDC, Zingerman’s Community of Business and Miss Kim.
• Uses various equipment like electric tea pots, dishwashers, knives, and any others as training progresses
• Positively responds to direction and does not shy away from requesting assistance from co-workers, supervisors, managers and guests
• Treats guests and co-workers with courtesy and respect
• Utilizes time well by keeping busy and staying productive with restaurant sidework
• Actively engages in documenting and updating standard operating procedures
• Documents customer compliments, complaints and suggestions using ZXi and code reds/code greens system
• Attends huddles and training classes as scheduled and required

Non-Essential

• Assists in other areas of Miss Kim
• Trains other staff members

The Success Patterns for this position are:

• Experience working in sales/customer service and/or the foodservice/hospitality industry preferred
• Has a reputation for giving great service to guests and co-workers
• Demonstrates resilience by staying composed under pressure, adapting quickly to changing priorities and maintaining a positive, solution- based attitude
• Ability to multitask
• Comfortable with detail oriented cleaning tasks
• Ability to work independently and as part of a team
• Excels at giving and receiving constructive feedback
• Effectively communicates with team members for the betterment of the team/restaurant
• Has good problem solving skills
• Has strong interpersonal skills
• Communicates professionally and enthusiastically in person and on the phone
• Can maintain high energy during the entire shift
• Comfortable working with screens and computers
• Able to relocate up to 50 pounds occasionally

Successful Candidates will have the following Personal Characteristics:

• Likes to have fun at work!
• Self-motivated and enjoys learning
• Is passionate about selling great food and giving great service
• Regularly makes people feel like they were the best part of your day
• Takes safety seriously!