Job Description

WHAT IS THE ROLE?

Zingerman’s Mail Order is hiring a Warehouse Front Desk Coordinator to join our holiday team. The Front Desk Coordinator is integral to fostering a safe, secure, and professional atmosphere within the warehouse space. In this role you’ll be the friendly, reliable presence at the front desk: greeting visitors and staff, handing out paychecks, helping direct deliveries, reaching out to a manager if an issue needs escalation, and other related duties as outlined below. Think of it as the first friendly face people see when they walk through the door.

ABOUT US

Zingerman’s Mail Order is the online and catalog shop for Zingerman’s. We ship great food and gifts all across America, everything from bread and cheese to cured ham and tinned fish.

The holidays at Zingerman's Mail Order are exciting, fast-paced and a lot of fun. We grow from a crew of 100 to a team of nearly 500. People come to work here from all walks of life. Moms, dads, students, retirees, landscapers, artists. Some people are in between jobs. For some folks, this is their first job. Some join us for the season, while others may wish to seek long-term opportunities. Every reason for joining is welcomed. Many of our current team members began their journey with us as part of our holiday crew!

We'd love for you to join us!

WHAT KINDS OF THINGS DO YOU DO IN THIS JOB?

At Zingerman’s Mail Order, it takes a whole crew to get great food shipped out the door. As the Front Desk Coordinator, you’re part of that team the moment people step onto our campus. Here’s a look at what you might do in a day:

• Greet & assist every customer, employee, & visitor, ensuring a positive and professional first impression
• Serve as the primary point of contact for employees, visitors & prospective employees while on campus
• Provide workplace directions and answer employee questions
• Create an environment of safety at our front door
• Shovel & salt sidewalks as needed
• Report problems to our building maintenance team
• Assist with any projects or tasks needed
• Hand out employee paychecks
• Keep vending machines stocked
• Assist with employee call offs & attendance record keeping
• Receive packages and make sure they are delivered to the appropriate individual
• Help with new employee onboarding & orientation classes.
• Address staff inquiries and resolve issues with professionalism and efficiency
• Collaborate with internal departments to ensure seamless service delivery and promptly address any service-related challenges

WHAT SKILLS ARE PREFERRED FOR THIS JOB?

• Great with people - you enjoy connecting with folks from all walks of life and can make everyone feel welcome
• Reliable and professional - you show up on time, follow through, and handle information with integrity
• Skilled in providing great customer service - you know what great service looks like and can even turn tricky situations into positive experiences
• Clear communicator - whether in person, on the phone, or over email/chat, you get information across in a way that is kind and easy to understand
• Comfortable with everyday office tools - things like Google Workspace, Microsoft Office, Slack, and email are second nature; you’re quick to learn new systems
• Detail-oriented - you notice the little things and keep records accurate and organized
• Problem solver - when an issue pops up you stay calm, use good judgment, and know who and when to call for backup
• Safety-minded - you keep an eye out at the front desk and help maintain a safe, welcoming environment for everyone
• Collaborative - you work well with leaders and coworkers throughout the warehouse to keep things running smoothly

WHAT ARE THE SHIFT TIMES AND PAY FOR THIS ROLE?

Day Shift - $17 per hour - 8:30AM-4:30PM

Mid Shift - $17 per hour - 4:30PM-12:30AM (this shift ends at 9pm October-November)

Night Shift (begins November 29th) - $18 per hour - 12:30AM-8:30AM

WHEN DOES THIS JOB BEGIN?

If offered a position, training for this role will begin in October.

ARE THERE ANY OTHER PERKS?

Absolutely. All training is paid. All breaks are paid. If you’re working a longer shift and there’s a lunch or dinner break, we make homemade meals and serve them for free. (They’re delicious.) You get a 50% discount on nearly everything we sell, a 25% discount at Zingerman’s Bakehouse, and a 10% discount at other Zingerman’s businesses like Zingerman’s Deli, Roadhouse, and Miss Kim. Discounts at local businesses like Literati, Mast Shoes and more.

WHERE IS THIS JOB?

Zingerman’s warehouse is located at 610 Phoenix Drive, Ann Arbor, MI 48108 We are on the AATA bus route

CAN I APPLY FOR YEAR ROUND WORK AFTER THE JOB ENDS?
Yes! We encourage it. Almost all of us who work here started as seasonal holiday crew. We usually have a limited number of positions at Mail Order and elsewhere in the Zingerman's Community of Businesses after the job ends.

WHAT’S THE HIRING PROCESS LIKE AND HOW DO I APPLY?

Step One: Application – Fill out our short application with a few screening questions.

Step Two: In-Person Interview – Meet with our managers at the warehouse.

Step Three: Job Offer – If it’s a good fit, we’ll make an offer shortly after the interview.

Requirements

WHAT ARE THE REQUIREMENTS FOR THIS JOB

• English proficiency: you should be able to read and understand instructions in English.
• You must be 18 years of age & eligible to work in the United States to join our holiday crew.
• Able to work at least three shifts per week through December 23, including some weekends and peak holiday dates; reliable, on-time attendance
• Able to work 100% on campus at our Phoenix Drive facilities (no remote work)
• Comfort greeting and assisting a high volume of employees, vendors, candidates, and guests with warmth and professionalism; able to de-escalate and redirect when needed
• Clear, professional verbal and written communication; comfortable using a phone, email, and chat tools to route questions and updates quickly
• Basic proficiency with Google Workspace/Microsoft Office; able to learn internal tools and follow SOPs
• Handles sensitive information discreetly and in accordance with policy
• Consistently follows safety and security procedures (visitor check-in, deliveries, incident reporting); recognizes and escalates issues promptly
• Mostly desk-based; periodically get up to assist at the door, escort visitors, deliver packages, or check entries, including occasional outdoor duties (with or without reasonable accommodation)
• Must be able to work a minimum of three shifts per week, choosing from the options below:
  • Day Shift: 8:30AM - 4:30PM
  • Mid Shift: 4:30PM - 12:30AM (this shift ends at 9pm October-November)
  • Night Shift: 12:30AM - 8:30AM (this shift begins Sunday, November 29th)