Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
🚀 Join the Future of Digital Transformation in CX!
At Foundever, we are revolutionizing customer experience (CX) with cutting-edge digital solutions.
As we grow, we are building a pioneering Digital Services organization, and we’re looking for exceptional talent to join our Professional Services – CX Interaction Management team.
This is your chance to be part of a dynamic, forward-thinking team working on high-impact projects that drive innovation in the CX space!
If you’re passionate about end-to-end solution implementations, working with top-tier CX technology, and driving customer success, this role is for you!
The Technical Delivery – Zendesk Integrations & Configuration role designs, configures, and delivers Zendesk technical solutions, with a strong focus on API integrations, data flows, and technical platform configuration The role partners with Digital Services Delivery, IT, and client stakeholders to translate requirements into scalable implementations, maintain stable production operations, and continuously enhance platform performance and automation.
As the client’s technical partner, you will lead technical workshops and client calls, guiding discussions from discovery through delivery. You will collaborate closely with internal teams including Professional Services Delivery, Solutions, Account Management, and other IT teams to ensure alignment and successful outcomes.
Your key responsibilities will include:
Why You’ll Love This Role:
🚀 Be at the forefront of CX transformation, working with leading CXM technical delivery
🌍 Work with global clients across the U.S. and EMEA, delivering cutting-edge solutions in a fast-paced, dynamic environment
💡 Collaborate with a talented team of experts in AI, automation, performance, and agent tools to deliver exceptional results
🔹 Drive business success by managing multiple projects and clients simultaneously, with opportunities to showcase your leadership and problem-solving skills
🎯 Grow professionally by working on complex, high-visibility projects while honing your technical, project management, and client relationship skills
Must have:
Nice to have:
Impactful work Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.
Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.
Competitive compensation. Attractive salary and benefits package.
Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
