Job Description

Overview

The Recruitment Assistant Manager supports the Recruitment Manager in overseeing the recruitment function, with a focus on delivering high-quality hiring outcomes across volume and specialized roles. This role bridges strategic direction with hands-on execution, ensuring that daily recruitment activities are aligned with broader business needs. The Assistant Manager coaches and guides Recruiters, ensures operational excellence in sourcing and hiring processes, and partners with internal stakeholders to optimize candidate pipelines. They contribute to workforce planning, data analysis, and process improvement, while also stepping in to manage escalations and ensure delivery targets are met.

Qualifications

Qualifications & Experience Required:

• Matric (Essential); a tertiary qualification in HR, Business, or a related field (Preferred)
• Minimum 3 years' recruitment experience, including high-volume hiring (Essential)
• At least 1 year experience in a supervisory, senior recruiter, or team lead role (Essential)
• Knowledge of end-to-end recruitment processes and sourcing techniques across multiple platforms
• Familiarity with recruitment systems, applicant tracking tools, and data reporting (e.g., Excel, dashboards)
• Excellent interpersonal, coaching, and communication skills
• Strong organizational and time management abilities, with a proactive, hands-on approach
• Exposure to the BPO or high-volume services industry (Preferred)
• Ability to work in a fast-paced, target-driven environment

Responsibilities

Key Responsibilities:

• Supervise and support Recruitment Specialists in delivering on volume and specialist hiring needs.
• Oversee daily recruitment operations, ensuring timelines, quality standards, and hiring targets are achieved.
• Assist in the development and execution of sourcing strategies to build a strong and diverse talent pipeline.
• Conduct performance coaching, quality checks, and training interventions for Recruiters to improve individual and team capability.
• Work closely with the Recruitment Manager and business leaders to understand workforce planning needs and upcoming demand.
• Manage recruitment data and dashboards, analyzing key metrics to inform decision-making and report on progress.
• Support the implementation of process improvements, technology adoption, and recruitment best practices.
• Act as a point of escalation for recruiter or candidate issues, resolving concerns promptly and professionally.
• Collaborate with HR, L&D, and Operations to ensure smooth onboarding and alignment with talent strategies.
• Support employer branding and candidate engagement initiatives, ensuring a positive candidate experience.
• Assist with managing external vendors or sourcing partners as needed.
• Represent the recruitment function in stakeholder meetings or project workstreams when required.

Skills & Competencies Required:

Emotional Intelligence

Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of action

Listens actively to the (emotional) needs of your team members, strives to understand them and acts appropriately to build positive relationships.

Entrepreneurship

Visionary leadership often requires taking initiative, managing risks, and driving innovation.

Communication

Clear, persuasive, and empathetic communication is a cornerstone of effective leadership.

Collaboration

Effective interpersonal skills are essential for teamwork and building strong professional relationships.

Open-Mindedness

Being receptive to different perspectives helps in building meaningful relationships.

Solution Orientation

Problem-solving is the process of analyzing an issue, finding its causes, and figuring at the best way to fix it.

Solution orientation is the mindset of focusing on solutions instead of just the problem.

They work together because:

• Problem-solving helps understand the issue.
• Solution orientation keeps to things positive and action-focused instead of getting stuck on obstacles.

Together, they ensure both analysis and action to fix problems efficiently

Process Excellence

Achievement-oriented individuals strive for efficiency and effectiveness in their work.

Critical Thinking

They analyze situations to overcome obstacles and achieve results