Customer-focused Retail Agent experienced in providing exceptional sales and service support, resolving customer enquiries, and handling account-related issues. Committed to delivering outstanding customer experiences while achieving performance targets. “Teleperformance is a Regulated Financial Company operating largely in the BFSI sector. As such, it is a condition of numerous Service Level Agreements with many of our clients that Employees possess acceptable credit scores and that they have no criminal records throughout their employment tenure with our Company. For this reason, employment of any prospective job candidate is subject to the outcome of satisfactory references, credit & criminal checks. Shortlisted job applicants will thus be required to sign a consent form to undergo the afore-mentioned checks as part of our Recruitment process with our registered service provider.”
Education and Specific Training
Work Experience
Minimum of 12 months experience in customer service, retail, sales in a contact centre environment.
Excellent verbal and written communication skills in English.
Good computer literacy and ability to navigate multiple systems simultaneously.
Skills & Competencies
Responsibilities
· Professionally handle high volumes of inbound customer interactions while maintaining excellent service standards.
· Resolve customer enquiries relating to orders, deliveries, returns, refunds, payments, account management, and product information.
· Deliver first-contact resolution wherever possible to enhance customer satisfaction and loyalty.
· Build strong customer relationships through effective communication, active listening, and empathy.
· Identify customer needs and provide appropriate solutions and recommendations based on individual requirements.
· Maintain accurate customer records and ensure all interactions are documented correctly.
· Meet and exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics.
· Escalate complex issues when required while retaining ownership of customer concerns until resolution.
· Adhere to company procedures, compliance requirements, and data protection standards at all times.
· Collaborate with colleagues and support continuous improvement initiatives to enhance the overall customer experience.
TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
