Responsible for handling customer queries via web chat and email, providing accurate product and service information, and maintaining up-to-date customer records. Escalates priority issues to the Team Leader or Operations Team and actively contributes to teammeetings.
Education • Matric/ NQF Level 4Work Experience• Minimum 6- 12 months relevant customer service experience.• Preferred candidates will have prior experience in the online betting or sports bettin
Handle customer queries via web chat and email in a professional and courteous manner.• Troubleshoot and resolve customer issues, escalating complex cases to the Team Leader when necessary.• Educate customers on products, services, and processes to ensure a positive experience.• Maintain accurate customer records and adhere to internal policies, procedures, and shift schedules.• Collaborate effectively within the team and consistently meet agreed KPIs and performance objectives
TP is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
