Job Description

Overview

The Accounts Receivable Manager is responsible for managing the collection of outstanding customer payments in accordance with agreed contractual terms, ensuring cash collection targets are achieved and customer accounts are accurately maintained. The role supports the UK customer ledger by reducing overdue debt, improving debtor days and contributing to month-end reporting. Working closely with UK-based stakeholders, the incumbent will provide guidance and mentorship to Credit Controllers, act as an escalation point for complex customer accounts and payment queries, and support the Finance and Credit Control Manager in achieving departmental objectives.

Qualifications

Essential

• 3–5 years' experience in a Credit Control or Collections role, including mentoring or coaching team members.
• Experience managing a high-volume customer ledger.
• Strong verbal and written communication skills with the ability to influence stakeholders professionally.
• Strong organizational, planning and prioritization skills with the ability to meet deadlines and monthly collection targets.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Advanced Microsoft Excel skills, including the use of filters, pivot tables and lookup functions.
• Ability to build collaborative relationships and deliver excellent customer service.

Desirable

• Working knowledge and experience using Microsoft Dynamics 365.
• Previous experience supporting UK-based customers or stakeholders.
• Experience working within a shared services or multinational finance environment.

Responsibilities

• Proactively manage the collection of outstanding debt through telephone calls, emails, statements and reminder letters in accordance with internal credit control processes.
• Manage a high-volume customer portfolio, ensuring customer accounts, contact information and account notes are maintained accurately and up to date.
• Upload customer invoices to relevant customer portals, ensuring submissions are accurate and completed within required timeframes.
• Investigate and resolve customer payment, billing and invoice queries promptly to facilitate timely payment.
• Process credit notes in line with company policies, ensuring appropriate approvals and supporting documentation are obtained.
• Allocate, transfer and reconcile customer payments within Microsoft Dynamics 365, including investigating and resolving unapplied cash.
• Achieve monthly cash collection targets while supporting the reduction of overdue debt and debtor days.
• Support the Finance and Credit Control Manager with customer ledger reviews, workload prioritization and month-end reporting activities.
• Work collaboratively with Sales and Client Services to support customer account set-up, dispute resolution and ongoing account maintenance.
• Maintain accurate customer master data, including contact details, addresses and purchase order information, to support efficient billing and collections.
• Monitor customer accounts to identify potential risks and escalate issues where appropriate.
• Build and maintain effective working relationships with internal and external stakeholders to support efficient debt collection and issue resolution.
• Mentor and support Credit Controllers by providing guidance, coaching and knowledge sharing to promote individual and team performance.
• Act as an escalation point for complex customer accounts, disputes and challenging collection matters.
• Ensure compliance with GDPR, company information security policies and data protection requirements, reporting any data security incidents immediately.
• Perform any other reasonable duties consistent with the requirements of the role.
• Emotional Intelligence  
• Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of action.   
• Listens actively to the (emotional) needs of your team members, strives to understand them and acts appropriately to build positive relationships.   
• Entrepreneurship  
• Visionary leadership often requires taking initiative, managing risks, and driving innovation.  
• Communication  
• Clear, persuasive, and empathetic communication is a cornerstone of effective leadership.  
• Collaboration    
• Effective interpersonal skills are essential for teamwork and building strong professional relationships.  
• Open-Mindedness  
• Being receptive to different perspectives helps in building meaningful relationships.  
• Solution Orientation  
• Problem-solving is the process of analyzing an issue, finding its causes, and figuring at the best way to fix it.  
• Solution orientation is the mindset of focusing on solutions instead of just the problem.  
• They work together because:  
• Problem-solving helps understand the issue.  
• Solution orientation keeps to things positive and action-focused instead of getting stuck on obstacles.  
• Together, they ensure both analysis and action to fix problems efficiently  
• Process Excellence   
• Achievement-oriented individuals strive for efficiency and effectiveness in their work.  
• Critical Thinking  
• They analyze situations to overcome obstacles and achieve results.