Job Description

Lead operations and scale a fast-growing UK content agency as Senior Ops Manager.

£3,000–£4,000 | Full-time | UK timezone

We're Jamal and Ali, the founders of Your Social Currency - a fast-growing social media agency working with some of the biggest founders, entrepreneurs, and CEOs in the UK.

Our team helps high-level personal brands create content that actually performs - from raw footage all the way through to publishing and growth. We're building something serious, and we're proud of the calibre of clients we work with and the results we deliver.

We care about clean execution just as much as creative quality, and we're building a team of switched-on people who feel the same way. If that sounds like your kind of environment, you'll fit right in!

We’re looking for a Senior Operations Manager.

This is a high-level strategic leadership position, not an execution-heavy or admin role. As Jamal and Ali step back from day-to-day operations, you will essentially run the operational engine of the business, leading systems, strategy, and accountability across the agency.

You will architect and optimise agency workflows, standard operating procedures (SOPs), AI-driven automations, and financial oversight. You won't be doing the task-level delivery work yourself—instead, you'll manage and empower our Account Managers and production team leads to deliver exceptional results reliably.

You will serve as the final point of escalation for operational or client delivery issues before they ever reach the founders. Your goal is to build an autonomous, scalable business structure that runs smoothly without founder friction.

You will:

• own overall operational architecture, agency efficiency, and operational profitability
• build, refine, and enforce SOPs, quality benchmarks, and automated workflows across the agency
• manage, mentor, and hold Account Managers accountable for team output and client satisfaction
• leverage AI tools, integrations, and modern software to streamline production cycles
• maintain financial oversight, monitoring margins, capacity planning, and resource allocation
• act as the final firewall and escalation point for major client or delivery risks before founder involvement
• drive strategic growth and scaling initiatives in tandem with executive vision

You are not:

• doing day-to-day editing, clipping, or content task execution
• managing individual task cards or acting as a project coordinator
• a frontline account manager dealing with daily client queries
• an executive assistant or admin support worker

You are the operational leader ensuring the business operates with complete stability, profitability, and accountability.

If you naturally think:

“How do we automate this?” / “Is this process scalable?” / “Are our margins healthy?” / “How do I empower my team to solve this without me?” …then you’ll thrive in this role.

In this role, you will:

📋 Design and oversee scalable operational systems and agency-wide SOPs

🤖 Implement AI tools and custom workflow automations to eliminate manual overhead

👥 Lead, manage, and hold Account Managers accountable for client health and team delivery

💰 Oversee operational finances, resource allocation, software costs, and delivery margins

🛡️ Serve as the final escalation buffer for high-level risks before they reach founders

🔄 Optimize end-to-end workflows from client onboarding through to ongoing retention

📅 Lead strategic operational reviews and high-level leadership alignment meetings

📈 Forecast capacity needs and plan recruitment strategy alongside company growth

🧹 Drive operational excellence, governance, and accountability culture cross-functionally

⚡ Enable the founders to focus on strategic vision while you run day-to-day operations

This is a full-time role aligned with UK hours (9am–5pm, Monday to Friday).

What Success Looks Like

• The team starts Monday with complete clarity
• Work moves daily instead of in bursts of panic
• Deliverables don’t sit unassigned or forgotten
• Editors and support staff know exactly what they own
• Clients aren’t chasing for updates
• Meetings become shorter because the operational reality is already known
• Deadlines are hit consistently
• Problems are surfaced before they become emergencies
• The business feels calm, controlled, and operationally sharp

Requirements

To excel in this role, you need:

✅ 3–7+ years of operations leadership experience in small to mid-sized agency environments

✅ Proven track record of designing SOPs, scaling systems, and driving organizational accountability

✅ High fluency with AI tools, workflow automation platforms (e.g. Make, Zapier), and modern tech stacks

✅ Experience managing leaders and Account Managers rather than direct execution staff

✅ Strong financial oversight skills (margins, budgeting, capacity planning, cost management)

✅ Exceptional executive communication, conflict resolution, and problem-solving abilities

✅ Decisive leadership style with the confidence to run the company operations autonomously

Brownie points for:

⭐ Direct experience in fast-moving social media, video content, or creative production agencies

⭐ Experience aiding founder transition from operational management to strategic guidance

This role is a great fit for someone who dislikes vague ownership, messy processes, and unfinished loops.

The kind of person who naturally asks: who owns this, when is it due, and what’s blocking progress?

Someone who stays calm under pressure while still creating urgency when needed, and who brings structure to fast-moving environments without creating confusion or drama.

You won’t wait for problems to become obvious before stepping in. You spot risks early, keep things moving, and take pride in clean execution, clear communication, and smooth operations.

If managing lots of moving parts at once sounds energising rather than overwhelming, this role will likely feel very natural to you!

You’ll Probably Struggle In This Role If…

• You dislike chasing people or enforcing accountability
• You prefer brainstorming over operational execution
• You wait for founders to create structure for you
• You struggle to manage lots of moving pieces simultaneously
• You avoid difficult follow-ups when deadlines slip
• You rely on reminders instead of proactively driving workflow forward
• You confuse being busy with actually being in control

Benefits

What’s in it for you?

💷 £3,000–£4,000 per month*

💼 Full-time role, fully remote (with UK time zone alignment)

🏖️ Minimum 20 days paid holiday + public holidays

🩺 Paid sick leave

📚 Investment in your growth - training, courses, and ongoing development

🚀 Genuine progression opportunities as the company scales - we promote from within

🌍 Flexibility around working location, as long as UK hours are maintained

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

This is our typical hiring process - occasionally, it may include extra steps.

For this role, JobRack is partnering with the company to find their next hire. We’ll handle all the screening and testing, so they see only the best-fit candidates - like you!

🔍 How to shine

• Read the role details carefully.
• Submit a thoughtful, high-quality application.
• Stay responsive - we’ll keep you updated at every stage.

✨ Important notes

• Apply only through JobRack; please don’t contact the company directly.
• We expect a respectful hiring experience - any disrespect means instant disqualification.
• This is a full-time, primary role (no freelancing or second jobs).

❓ New to remote work?

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