Job Description

1

Youth Support Administration Officer

Location: Tom Quinn Community Centre, Bundaberg

Classification: SCHADS Level 3

Employment Type: Full Time hours - Monday – Friday (8am – 4.06pm)

Why this Role Matters

The Salvation Army (Salvos) Youth Services encompasses a range of programs for vulnerable young people, their families, and the community. Our services have a strong focus on prevention and early intervention and enable access to safe accommodation options, Holistic case management, community outreach programs and programs that teach vital independent living skills. Our centres are safe and supportive environments creating an ideal environment for growth, where participants feel believed in, valued, listened to, and respected.

About the Role

The Youth Support Administration position is the welcoming face and organisational heartbeat of the Bundaberg Youth Stream. This role creates a safe, friendly, youth‑centred reception environment while delivering high‑quality administrative support across a diverse range of programs, including:

• Drive for Life
• Bundaberg Youth Refuge
• Traineeships
• TQ Café (Social Enterprise)
• Tom Quinn Community Centre operations

This is a dynamic, people‑focused role ideal for someone who thrives in a busy environment, enjoys connecting with young people and the community, and takes pride in keeping operations running smoothly.

Key Responsibilities

• Provide a warm, professional welcome to young people, families, visitors, and partners.
• Support a culturally safe, trauma‑informed space aligned with our Model of Care.
• Manage phones, inboxes, room bookings, visitor sign‑ins, and site presentation.
• Assist with coordination of events, activities, and community engagement.
• Identify and escalate incidents, concerns, or feedback appropriately.

• Provide administrative support across all Youth Stream programs.
• Assist with onboarding, coordination, compliance, and record‑keeping.
• Manage venue bookings, contractor and visitor inductions, access keys/cards, and signage.
• Maintain stationery, consumables, IT peripherals, assets, and support maintenance scheduling.
• Process invoices, contractor payments, and maintain audit‑ready financial records.
• Manage petty cash, credit card, and fuel card reconciliations.

• Coordinate volunteer enquiries, interviews, onboarding, compliance checks, and offboarding.
• Maintain volunteer rosters, timesheets, records, and recognition documentation.
• Support onboarding of volunteers, student placements, mentors, and trainees.

• Maintain fleet registers and coordinate servicing, repairs, safety checks, and vehicle bookings.
• Manage vehicle keys and ensure compliance with fleet procedures.

Qualifications & Experience

• Experience in reception and administration, ideally within youth or community services.
• High proficiency in Microsoft 365
• Demonstrated finance administration skills (invoicing, reconciliations, banking).
• Ability to manage competing priorities in a fast‑paced environment.
• Current QLD Driver Licence.
• Current Blue Card

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible (add remote / hybrid / onsite / WFH if applicable) working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration