Job Description

The Role

The Youth & Family Case Management Service provides intensive, outreach-based support to children, young people and their families across the ACT. The service focuses on assisting families experiencing complex challenges such as homelessness, unemployment, substance use, domestic and family violence, and trauma.

Support is provided to children and young people involved with the child protection system, those transitioning from out of home care, Aboriginal and Torres Strait Islander families, and people from culturally and linguistically diverse backgrounds.

The service is child and young person centred, family focused, and works collaboratively with community organisations, government agencies and schools to provide coordinated, holistic support.

This role requires the ability to work independently and as part of a small team, with strong skills in case management, service coordination, engagement, advocacy, referrals, administration and time management.

About You

We are seeking a motivated and compassionate professional who is committed to supporting vulnerable children, young people and families experiencing complex challenges.

To be successful in this role, you will have

• Relevant tertiary qualifications with at least 2 years’ experience supporting children, young people and families with complex needs.
• Understanding of the key issues impacting vulnerable and disadvantaged children, young people and their families.
• Knowledge of collaborative practice and service coordination within a multi-agency environment.
• Strong written and verbal communication, administration and IT skills.
• Understanding of relevant legislation, standards and frameworks including EEO, Work Health & Safety, privacy and confidentiality.
• Ability to work independently and within a small team while managing competing priorities.
• Demonstrated resilience, empathy, emotional intelligence and commitment to ethical practice and social equity.
• Reliable, adaptable and able to work under pressure while meeting deadlines.
• Current National Police Check (or willing to obtain) Driver Licence, and a valid Working With Vulnerable People registration (ACT).

About Us

Marymead CatholicCare is the social services arm of the Catholic Archdiocese of Canberra and Goulburn. Our mission is to provide quality services to people by promoting healthy, inclusive communities through relationships, partnerships and collaboration while adhering to our values of Respect, Integrity, Excellence, Care & Compassion and Inclusivity.

Why Join Us?

If you are seeking a purposeful role where your work contributes directly to improving the lives of others, this is an excellent opportunity. We are looking for dedicated individuals who are committed to supporting the community across a range of service areas.

What We Offer:

• Attractive salary packaging benefits to enhance your earnings
• Free onsite parking
• Access to an Employee Assistance Program to support your wellbeing
• Ongoing professional development opportunities
• A workplace that values balance and family-friendly practices
• Join a team that makes a meaningful impact.

How to Apply

* Submit an updated resume

* Provide a cover letter (max 2 pages) addressing all listed requirements.

Note: Incomplete applications will not be considered.

Closing Date – 17 August 2026. Applications are reviewed as they are received, so we encourage interested candidates to apply as soon as possible.

Marymead CatholicCare has a commitment to child safeguarding and zero tolerance to child abuse. Marymead CatholicCare is an equal opportunity employer committed to diversity and inclusion. Applications are strongly encouraged from Aboriginal and Torres Strait Islander people; people with a disability; people who identify as LGBTIQ; and those from culturally and linguistically diverse backgrounds.