3rd Street Youth Center & Clinic is a community-based agency providing youth in the Bayview Hunters Point with medical and behavioral health services that encourage them to make decisions that support their health, safety, and development. 3rd Street Youth Center & Clinic also manages a number of successful Transitional Age Youth (TAY) housing stabilization programs and one of the city’s few Youth Access Points.
3rd Street is a Youth Coordinated Entry Site to San Francisco’s network of housing support services. Youth who are 18-24 years old and experiencing housing instability or homelessness can come to 3rd Street to access City & County Housing Assessments for services, wrap-around support resources, and referrals to onsite or Citywide services.
The YAP Case Manager/Problem Solver helps youth solve the problems/remove barriers that keep them from getting their own place.
Duties & Responsibilities:
The following is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the YAP Case Manager-Problem Solver. Duties, responsibilities, and activities may change, or new ones may be assigned as needed.
Youth Coordinated Entry intake
In accordance with protocol, offer problem solving assistance for immediate housing solutions
Case coordination and advocacy within agency and with other CBO’s
Follow up and after care and recordkeeping in assigned database
Meeting with rehoused clients twice a month or as needed
Develop and implement policies for 3rd St’s Youth Access Point
Design & maintain YCE access office
Provide immediate support to youth (hygiene supplies, food, etc)
Designing individual support & transition plan with youth
Attend community, city, & regional housing meetings
Support for staff & youth in 3rd Street programming as needed
Maintain professional standards of performance, demeanor and appearance at all times
Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to the requirements of this job description
Maintain a creative, team-building, cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks.
Maintain an awareness of the agency’s mission and work to promote the positive individual and social change goals it embodies.
Exercise discretion and professional judgment at all times keeping with the responsibilities carried personally and by the agency for the care and welfare of staff and to the youth in which we serve.
Actively strive to upgrade professional skills through engaging in appropriate professional training and experience.
Maintaining the strictest of confidentiality
About you:
● Skills, Knowledge, and Abilities (SKA):
○ Exceptional organizational skills with reliability and consistency in work performance
○ Flexibility with a team player mentality
○ Ability to work with minimal to moderate supervision
○ An extreme focus on good judgment with a proactive approach to problem-solving
○ Ability to maintain a professional demeanor with great interpersonal and communication skills
○ Ability to multi-task with the capacity to learn quickly and integrate efficiently
○ Ability to connect with our youth
○ Ability to work with a diverse staff and excel in a multicultural environment.
○ Proficient in Google Suite
○ Ability to multi-task and efficiently manage priority action items
○ Ability to notice symptoms of use and abuse, recovery and treatment philosophies.
○ Ability to provide substance abuse counseling.
○ Working knowledge of issues facing youth.
○ Ability to work with youth experiencing housing instability and with diverse staff, clients, and volunteers.
○ Must be a self-starter with excellent follow-through skills.
● Education & Experience:
○ Bachelors in related field OR equivalent work
○ 2-3 years of experience working with high-risk and youth experiencing housing crises.
○ Experience in using the ONE System preferred
○ Bilingual Spanish is a plus.
○ Experience with US Department of Housing and Urban Development (HUD) programs a plus
● Physical demands:
○ Must possess a valid California Driver’s License and clean driving record required. Must also have daily access to a car.
General info:
This position is a salaried, exempt, and full-time position.
This position’s worksite is our Housing Office in the Bayview/Hunters Point neighborhood.
This position reports to the Assistant Director of Housing.
This position has an annual salary of $70,304 with a competitive benefits package.
EEOC statement:
3rd Street is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, creed, religion, sexual orientation, partnership status, gender and/or gender identity or expression, marital, parental or familial status, national origin, ethnicity, alienage or citizenship status, veteran or military status, age, disability, or any other legally protected basis. Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified candidates with arrest and conviction records
3rd Street Youth Center & Clinic was founded in 2005 as a community effort to ensure that the 6,000 young residents of Bayview Hunters Point (BVHP) had access to the same opportunities for healthcare, employment, and education as other youth in San Francisco. Today, 3rd Street reaches more than 1,800 young people across the entire Bay Area annually. We offer a wide range of holistic services that include:
-A full-service primary health care clinic.
-Individual, family, and group therapy and clinical case management.
-Youth Access Point into the City’s Coordinated Entry System
-Housing-focused case management services
-Rapid re-housing
-Lower Polk TAY Navigation Center offers TAY, ages 18-27, support with substance abuse, mental health, education, and employment while they await placement into permanent homes.
-HealthCore: A healthcare-focused workforce development program that prepares TAY for careers in allied health.
-3rd Street Leadership Academy (3LA ): Participants study health challenges and opportunities in the neighborhood and connect with grassroots activists and public officials to impact change.
-Youth Outreach Squad (YOS): Youth learn about health and wellness and create health-focused outreach campaigns to share with their peers.
-Summer Health Education Program (SHEP): Over summer break, youth learn how to make informed choices about their health and the relationship between poverty, race, and chronic disease.
Mission Statement
To help youth make healthy and safe decisions that improve their physical, emotional, and social health, empowering them to become successful, contributing adults.
Vision Statement
To build a more equitable world where the color of a person’s skin is not a risk factor for chronic disease, homelessness, and economic instability, and that youth from all San Francisco neighborhoods lead happy, fulfilling lives.
