Job Description

Positive Support Pathway - Young Person Housing Coordinator (18–25)

Location: Darlington
Salary: £25,877.80 - £34,240.03

Hours: Full Time (37 hours per week)

Contract Type: Permanent

Starting at £26,850

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

We are seeking a Young Person Housing Coordinator to support young people aged 18–25 who are homeless, at risk of homelessness, or require support to maintain stable accommodation.

In this role, you will provide support to young people living within our dispersed accommodation properties, helping them to maintain their tenancy and develop the skills required for independent living. You will also manage a caseload of young people receiving floating support within the community, providing interventions to prevent homelessness, sustain accommodation, and support them to achieve their personal goals.

The role combines both housing management and support responsibilities, ensuring young people receive practical and person centred support needed to move towards greater independence.

You will manage a caseload of young people, working collaboratively with internal teams, housing providers, and external agencies to ensure individuals receive the support they need to maintain safe and secure accommodation. This will involve lone outreach working.

Key Responsibilities

Young Person Support

• Manage a caseload of young people aged 18–25, delivering support plans based on individual needs and goals.
• Support young people to access and maintain suitable accommodation.
• Ensure young people to understand their tenancy rights and responsibilities.
• Develop independent living skills.
• Support individuals to maximise their income, manage finances, and access benefits and grants where appropriate.
• Promote positive mental and physical wellbeing and support access to relevant health services.
• Assist young people in accessing education, training, volunteering, and employment opportunities.
• Conduct regular support sessions, reviews, risk assessments, and action planning.
• Identify and manage risks, safeguarding concerns, and welfare issues in accordance with organisational procedures.
• Encourage engagement with support and other community services.

Housing and Tenancy Management

• Complete tenancy sign-ups and ensure tenants fully understand their tenancy agreements, house rules, security of tenure, and responsibilities.
• Issue keys, tenant handbooks, and all relevant tenancy documentation.
• Support tenants with Housing Benefit and Universal Credit housing cost applications and ongoing claims.
• Carry out regular property inspections, health and safety checks, housekeeping audits, and tenancy visits.
• Support tenants to manage rent payments and reduce rent arrears through advice and practical assistance.
• Address anti-social behaviour concerns, tenancy breaches, neighbour disputes, and abandonment issues in line with housing policies.
• Provide advice and support regarding resettlement and move-on accommodation opportunities.
• Work with housing providers, landlords, and partner agencies to minimise void periods and maximise occupancy levels.
• Maintain accurate housing records, tenancy files, and management information systems.

Property Management

• Monitor the condition, security, and upkeep of accommodation.
• Report repairs, liaise with contractors, and monitor works through to completion.
• Ensure compliance with health and safety requirements, including gas, electrical, fire safety, and other statutory checks.
• Assist in maintaining communal areas and supporting residents to contribute to household responsibilities through agreed rotas where appropriate.
• Participate in annual property reviews and identify future maintenance and improvement requirements.

Essential Skills and Experience

• Experience of supporting vulnerable young people, individuals facing homelessness, or those with complex support needs.
• Knowledge of housing, tenancy sustainment, homelessness prevention, or supported accommodation services.
• Ability to build positive, professional relationships with young people and engage them effectively.
• Strong communication and interpersonal skills.
• Ability to assess needs, identify risks, and develop support plans.
• Good organisational skills and ability to manage a varied caseload.
• Competent IT skills and experience maintaining accurate records.
• Understanding of safeguarding, equality, diversity, and inclusion principles.

Desirable

• Knowledge of Housing Benefit, Universal Credit, and welfare benefits.
• Experience within supported housing, homelessness, youth services, or social care.
• Understanding of housing legislation and tenancy management practices.
• Relevant qualification in Housing, Youth Work, Social Care, Health & Social Care, or a related field.

What We Are Looking For

We are looking for someone who is passionate about supporting young people to achieve independence and improve their life opportunities. You will be proactive, compassionate, and resilient, with the ability to balance supportive casework with effective housing and tenancy management responsibilities.

The successful candidate will be committed to empowering young people, promoting positive outcomes, and helping them build the confidence and skills needed to live independently and successfully within their communities.

is below, but the main duties of the role are above.

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What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

Closing Date:

2026-07-21