Job Description

Salary: £32,578 - £34,811 per annum

Hours per week: 37 hours

Interview date: To be confirmed upon shortlisting

In this role you will have the chance to work from one of our hubs located in Trowbridge, Chippenham, or Salisbury as well as being expected to provide outreach advice and support in our communities across the county. There will be opportunities to work in a variety of environments such as hospitals, community drop-in centres and customer’s homes to target the support to the hardest to reach households in our community.

A key element of this new role will be supporting Wiltshire Council’s care-experienced young people as they move towards independent living. You will work alongside colleagues and partner services to provide early, practical and trauma-informed support, helping young people develop the skills and confidence to manage their accommodation, sustain their tenancies and reduce the risk of homelessness. As a Homeless Early Intervention Officer, you will provide vital advice and support to customers, empowering them to understand their tenure rights, maintain their accommodation and prevent homelessness. Your work will be varied, from maximising income and developing budgeting skills to supporting mediation where there is a risk of family exclusion and connecting customers with essential services. Using a trauma-informed approach, you’ll help people navigate housing challenges and build the skills and resilience needed to maintain a stable home.

We are looking for someone with an innovative, creative and solution-focused approach who can build positive working relationships, encourage engagement and work effectively with customers who may be reluctant or resistant to change - if this sounds like you, click apply!

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Natalie McKenna, Homeless Early Intervention Team Manager, at Natalie.McKenna@Wiltshire.gov.uk.

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.