Job Description

CQID is experiencing enormous organisational growth across all services and seeking suitable candidates for a range of positions.

CQID is one of the largest employers of Aboriginal and Torres Strait Islander peoples in the Central Queensland region. Offering a broad range of service areas, with roles that serve our community across Rockhampton, Emerald, Longreach, Woorabinda, Gladstone, Bundaberg and Hervey Bay.

A new organisational structure, designated HR team and the implementation of a new Workforce Strategy. Striving to support employees on their career journey is a priority and contributes us to being a Employer of Choice

Purpose of the position

The Housing Support Officer’s primary role is to support the Manager to achieve client engagement and client outcomes.

Responsibilities and duties

• To provide front line case management to achieve better outcomes for Aboriginal and Torres Strait Islander young women and their children.

• Build respectful and professional relationships with service users, agencies, partners, community, colleagues and clients

• Participate in assessment, case planning, organisation and delivery of service provision and interventions, reporting and engagement for clients

• Follow Assessment, Case Management and Reporting procedures and standards and contribute to continual improvement of services

• Care coordination - Implement Case Plans, including advocating for, supporting and journeying with the client to achieve their desired outcomes

• Participate and contribute to the organisation’s compliance obligations under the ISO 9001:2015 Quality Management System and Human Services Quality Standards (HSQS)

• At all times work within CQID’s Workplace Health & Safety Policies and Procedures

• Other responsibilities as directed by the Manager

Qualifications and experience

• Holds a current C Class Queensland Driver’s Licence

• Knowledge of the Community Services Act 2017 and Commonwealth Supported Accommodation Assistance Act 1987

• Holds or is willing to obtain a First Aid and CPR Certificate

• Experience at successful service delivery to Aboriginal and Torres Strait Islander people

• Experienced in client engagement and case collaboration

• Experience in working with individuals who are experiencing drug and alcohol issues

• Current Working with Children Check, “Blue Card”

• Aboriginal and/or Torres Strait Islander heritage – [Note: Non-Indigenous applicants will only be considered if no suitable Indigenous candidates are attracted in the first round of applicants]

• Experience in developing and managing case plans

• Competent in use of Microsoft Office software

• Physical ability to undertake job responsibilities

• Ability to communicate effectively; spoken and written

• Self-starter, motivated and able to self-manage work tasks

• Strong connection to and knowledge of local Indigenous Community