Job Description

Tangentyere Council deliver a
range of Youth, Families & Community Safety (YFCS) services across Town
Camps and Alice Springs, supporting children, young people, families, and
communities through the delivery of daytime and after-hours services focussed
on recreation, diversion, out of home care, community safety and family support
programs.

Tangentyere Family Support Service delivers early intervention, and
prevention supports for Aboriginal families in Alice Springs, focusing on the
wellbeing and best interests of children aged 0–18. The program offers
culturally safe, trauma-informed case management tailored to each family's
unique circumstances.

Using a goal-oriented, family-focused approach, the service supports
families to create safe and nurturing environments for children. Through
coordinated case planning and support, it aims to strengthen parenting
capacity, build resilience, and promote long-term positive outcomes.

Taking direction from the Child & Family Practitioners, the Family
Support Worker provides assertive outreach and task-based assistance to empower
families to reach their goals. The role focuses on building parenting skills
and strengthening relationships while increasing family capacity to address
safety concerns and protect children from harm.

This is an Aboriginal Identified role and highly supports growth and
development of skills and training within relevant areas such as case support,
administration, and trauma-informed practice. The successful candidate will be
a motivated professional with good communication skills and has a strong commitment
to supporting vulnerable families. The successful candidate will have some
experience in community engagement and a proven ability to work in a culturally
safe manner. Understanding and knowledge of Aboriginal languages is highly
regarded.

As part of your role, you will be
working with children, people with a disability and people who are vulnerable.
It is your obligation to always ensure their safety and report any concerns in
line with our duty of care obligations. We have zero tolerance when it comes to
abuse of any kind and will take disciplinary action, including and up to
termination of employment, should we determine that abuse has taken place or
there has been a failure to report any suspected or alleged abuse.

Responsibilities

• ·Promote child-centred support and education for parents
  to help strengthen their relationship with their children.
• ·At the direction of Child & Family
  Practitioners, provide outreach and practical support to families engaged in
  the Family Support Services.
• ·Support parents and carers to engage with
  internal and external support services.
• ·Work with the Family Support Services to make
  sure children and young people are safe.
• ·Documentation, record keeping and reporting as
  required.
• ·Assist with achieving quality management
  objectives across the organisation.
• ·Assist with achieving safeguarding objectives
  across the organisation.
• ·Assist with achieving compliance objectives
  across the organisation.
• ·Other reasonable duties as required.

Major Accountabilities

Accountabilities

Performance indicators

• · Promote child centred support for parents to
  help strengthen their relationship with their children.
• ·Children and Young people’s safety are
  prioritised throughout all aspects of the program.
• ·Support parents to engage with supports and
  service providers.
• ·Womens/mothers’ safety is prioritised in all
  aspects of the program.
• ·A commitment to strengths based and
  culturally safe practice within all case management and other engagements
  with families
• ·Collaborate with informal supports, service
  providers and statutory agencies.
• ·Carers and parents report stronger
  connections with their children.
• ·Dads are actively involved in services that
  improve co-parenting relationships.
• ·Increased family participation driven by
  culturally responsive support models.
• ·Carers express higher self-assurance when
  navigating services.
• ·Completed relevant training in child and
  family development.
• · At
  the direction of Child & Family Practitioners, provide outreach and
  practical support to families engaged in the Family Support Services.
• ·Provide culturally safe outreach support to
  families with a focus on engaging parents to access services.
• · Sound
  assessment of risk, safety, and strengths within the family.
• ·Supported families with transportation,
  service access, and directed duties to achieve positive outcomes.
• ·Provided advice and support to ensure cultural
  safety.
• ·Facilitated family participation in cultural
  activities and community events.
• ·Enhanced safety and emotional bonds between
  children, parents, and carers.
• ·Maintained a program environment recognised by
  families as culturally safe.
• · Support
  parents and carers to engage in internal and external support services.
• · Development of a strong working
  relationship with relevant service providers and schools.
• ·Knowledge of other services available to
  families in Alice Springs and appropriate referral streams.
• · Collaborate
  with involved services to ensure holistic and considered wrap-around supports
  for families.
• ·Parents and carers prioritise their
  children’s wellbeing.
• ·Families are actively engaged in recommended
  support services.
• ·Regular attendance and contribution to
  relevant meetings and networks.
• ·Parents are supported in care team meetings,
  ensuring their perspectives are heard.
• ·Build relationships with stakeholders are
  developed and fostered.
• · Work
  with the Family Support Services to make sure children and young people are safe.
• ·Collaborate with referring agencies to
  maintain high-quality systems that uphold family rights and program
  standards.
• ·Champion children’s voices and family rights
  during decision-making and case planning.
• ·Provide timely advocacy and referrals to
  internal and external support services.
• ·Partnered with Child & Family
  Practitioners to ensure child-centered practices are upheld.
• ·Managed and assessed risk, including
  supporting the development of safety plans.
• ·Provided advice on culturally safe practices
  and Aboriginal child-rearing.
• ·Delivered culturally safe support to both
  parents and children.
• ·Provided
  education and guidance for parents about child development and the impacts of
  trauma.
• ·Successfully
  complete Therapeutic Crisis Intervention (TCI) Training within 6-months of
  appointment.
• · Documentation, record keeping and reporting
  as required.
• ·Maintain information sharing protocols between
  services, sharing information only as appropriate.
• · Clear and concise case notes completed in timely fashion.
• · Data recorded and maintained as required, including weekly hours
  with families.
• · Confidentiality respected with all families.
• · Client
  information reports and data collection requirements maintained in accordance
  with Tangentyere Council’s quality processes and procedure policies.
• · Assist
  with achieving quality management objectives across the organisation.
• · Commitment
  to the Tangentyere Council Quality Management Objectives.
• ·All work-related actions and behaviours are
  aligned with the organisations mission and values.
• ·Actively participate in and promote a
  continuous improvement culture across the organisation.
• ·Understand and comply with organisation
  policies and procedures.
• ·Maintain organisation and client records in
  accordance with legislative and organisational policy requirements.
• ·Ensure all decisions made in the course of
  your duties are transparent and align with organisational policy and
  procedures.
• ·Assist clients to provide feedback when
  required.
• ·Contribute to QMS area audits as required in a
  timely manner.
• ·Contribute to implementing change when
  identified through the QMS as required.
• · Provide
  feedback on the QMS as required.
• · Assist
  with achieving safeguarding objectives across the organisation.
• · Report
  any concerns or suspicions of abuse of children, people with a disability or
  vulnerable peoples in line with duty of care and mandatory reporting
  obligations.
• · Assist
  with achieving compliance objectives across the organisation.
• ·Maintain own records and manage Employment
  Hero compliance for staff, where applicable.
• ·Maintain current certifications (Driver’s
  Licence, Working with Children (Ochre Card), Police Check, and where
  relevant, RN Registration, White Card and First Aid Certificate etc.) and
  upload evidence in Employment Hero.
• ·Complete probation reviews (6, 12 and 22
  weeks) within the approved timeframe.
• · Read
  and acknowledge all relevant policies in Employment Hero.
• · Other
  reasonable duties as required.
• · The candidate will be required to perform other duties as
  required
• · Additional
  tasks that may arise from time to time are completed within the required
  timeframe and to a suitable standard.
• · Worked as a team to provide a safe and
  collaborative environment.
• · Actively participate in weekly team
  meetings and fortnightly supervision.
• · Attendance and coordination of interagency
  meetings, relevant events, and forums.

Relationships

Internal

• ·Youth, Families & Community Safety Division
• ·Family Violence Prevention Division
• ·Social Services Division
• ·Office of the Chief Executive
• ·Community Centre Division
• ·Tangentyere Employment Services

External

• ·Territory Families, Housing and Communities
• ·Alice Springs Police
• ·Alice Springs Schools
• ·Central Australian Aboriginal Congress
• ·Catholic Care IFPS
• ·WOSSCA
• ·Anglicare IYSS
• ·Alice Springs Hospital
• ·Youth Outreach and Re-engagement Officers
  (YOREOS)
• ·Central Australian Women’s Legal Service

Competencies

Tangentyere core competencies

• ·Commitment
• ·Teamwork
• ·Communication
• ·WHS
• ·Cultural Awareness

Qualifications and Selection Criteria

Required

• ·Identify as Aboriginal and/or Torres Strait
  Islander.
• ·Demonstrated understanding of child-centred
  practice and the ability to deliver support to parents and carers that
  strengthens family relationships.
• ·Experience providing high-quality outreach and
  hands-on, practical support to vulnerable families.
• ·Well-developed interpersonal skills with the
  ability to build rapport with families and assist them in navigating and
  engaging with both internal programs and external support services.
• ·A strong commitment to child safety and
  wellbeing, including an understanding of mandatory reporting, risk assessment,
  and frameworks designed to keep children and young people safe.
• ·Demonstrated competence in maintaining accurate,
  confidential case notes, documentation, and reporting in line with organisational
  guidelines and legislative requirements.
• ·Current NT Drivers Licence, NT Working with
  Children (Ochre) Card, satisfactory Police Check.

Desired

• ·An understanding of Aboriginal culture as well
  as a broad range of contemporary issues affecting Central Australian Aboriginal
  people.
• ·Current First Aid Certificate, or ability and
  willingness to attain.