Job Description

Yardi Support Specialist – Property Management

Seattle, WA (in-office)

Our client, a well-established real estate owner, is looking for a Yardi Support Specialist to support the day-to-day administration of its property management systems. This role is ideal for someone with a background in property management who enjoys solving technical challenges, improving processes, and supporting internal teams.

Working closely with operations, accounting and training, you'll help manage Yardi system administration, user access, troubleshooting, and workflow improvements while ensuring critical business systems operate efficiently.

Yardi Support Specialist Responsibilities:

• Provide internal support and troubleshooting of Yardi property management systems for site teams.
• Ownership of work-order queues and monitoring aging, status accuracy and completion.
• Manage user access, onboarding, offboarding, and permissions across Yardi platforms and Smartsheet.
• Partner with operations to audit systems, improve workflows, system efficiency, and manage user training and adoption.
• Create and maintain system documentation, SOPs, and training materials.
• Escalate complex system issues and ensure timely resolution.
• Support special projects while maintaining compliance with company policies and industry regulations.

Yardi Support Specialist Qualifications:

• Strong experience with Yardi Voyager administration, troubleshooting, setup, and support.
• At least 2 years of on-site property management experience.
• Proficiency with RentCafe, Maintenance IQ, Smartsheet and Microsoft Office Suite.
• Tech savvy, with a knack for understanding new systems including AI.
• Excellent troubleshooting, organizational, and customer service skills.
• Strong written and verbal communication abilities.
• High school diploma or equivalent required.

Company Benefits:

• Medical, Dental, Vision, and Life Insurance
• Generous PTO and paid holidays
• 401K and potential for bonuses/profit sharing
• Paid parking

Compensation: $95,000 - $125,000 annually DOE