Job Description

DUTIES AND RESPONSIBILITIES

Guest Reception

• Welcome and greet guests warmly upon arrival.
• Escort guests to their assigned tables and provide menus when necessary.
• Ensure guests receive prompt and professional assistance.

Reservations Management

• Handle restaurant reservations through phone calls, emails, and walk-ins.
• Maintain accurate reservation records and table arrangements.
• Coordinate seating arrangements to maximize guest satisfaction and operational efficiency.

Guest Service

• Address guest inquiries, requests, and concerns in a courteous manner.
• Coordinate with the restaurant team to accommodate special guest requests.
• Maintain knowledge of restaurant promotions, menu offerings, and operating hours.

Communication & Coordination

• Coordinate with service staff and kitchen team regarding guest flow and reservations.
• Assist in managing waitlists during peak dining hours.
• Ensure smooth communication between guests and restaurant operations.

Administrative Responsibilities

• Maintain cleanliness and organization of the reception area.
• Prepare daily reservation reports and guest logs as required.
• Assist in handling phone inquiries and restaurant information requests.

Compliance & Standards

• Ensure compliance with IHG service standards, grooming policies, and operational procedures
• Maintain professional appearance and excellent customer service at all times.

QUALIFICATIONS

• College graduate or with relevant hospitality background preferred.
• Minimum 1–2 years experience in customer service, restaurant, or hospitality operations is an advantage.
• Excellent communication and interpersonal skills.
• Pleasant personality and professional appearance.
• Ability to work flexible shifts including weekends and holidays.

COMPETENCIES

• Guest Service Excellence
• Communication Skills
• Attention to Detail
• Organization & Coordination
• Professionalism
• Team Collaboration