Job Description

Job Title

Regional Operations Manager – Taiwan

Location

Taiwan (Preferred: Taipei or Kaohsiung)
This role is remote. There is currently no physical office in Taiwan.

Reporting Line

Head of International Business

Key Responsibilities

1. Merchant Development & Management (Taiwan Market)

• Identify, onboard, and manage local ticketing and entertainment-related merchants

• Establish merchant tiering and management framework

• Maintain strategic relationships with key partners and increase depth of cooperation

2. Local Fulfillment System Development

• Work closely with cross-functional teams to build clear ticket verification, ticket transfer, and after-sales processes

• Improve transaction security and minimize dispute risk

• Continuously enhance user experience and trust mechanisms

3. Local Marketing Channel Expansion

• Develop and activate local marketing channels including KOLs, communities, campus networks, and offline partnerships

• Increase brand awareness and platform adoption among Taiwan users

4. GMV Ownership

• Define monthly and quarterly growth targets

• Monitor data performance and iterate strategy accordingly

• Drive sustainable transaction volume growth in the Taiwan market

Requirements

• 3+ years of experience in e-commerce platforms, ticketing platforms, or merchant operations

• Prior experience in Taiwan market operations preferred

• Strong understanding of Taiwan consumer behavior and entertainment ecosystem

• Passion for concerts, musical theatre, and idol culture

• Fluent Mandarin; strong English reading and writing skills

• Cross-cultural collaboration capability

• Strong self-motivation and ability to work independently in a remote setup

Preferred Qualifications

• Existing resources in ticketing or concert promotion

• Experience building a market from 0 to 1

• Direct ownership of GMV or revenue targets