GLOW YMCA, Inc.

Wyoming County YMCA Member Services Representative

GLOW YMCA, Inc.  •  $16/hr  •  New York (Onsite)  •  3 hours ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.

ESSENTIAL FUNCTIONS:

  1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
  2. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
  3. Builds relationships with members; helps members connect with one another and the YMCA.
  4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  5. Applies all YMCA policies dealing with member services.
  6. Process the membership and program ID's ensuring each member's card is swiped and tracked as appropriate.
  7. May be required to verify swimming certifications and attach wristbands to members and guests.
  8. Provide timely and accurate data entry of program and membership registrations.
  9. Follow all opening, closing and safety procedures for the branch.
  10. Follow all front desk financial and cash handling procedures.
  11. Lead building tours using the Listen First methods.
  12. Copying, filing and other projects as assigned.
  13. May hand out locker keys and towels; may monitor the locker rooms as required.
  14. Performs other duties as assigned.
GLOW YMCA, Inc.

About GLOW YMCA, Inc.

The YMCA is an international Christian-based, mission-driven, nonprofit, 501(c) 3 organization governed by lay volunteers and operated by a professional staff serving in over 150 countries. The YMCA is a membership focused organization that provides programs and services to its general membership and the public. More specifically, the GLOW YMCA operates under a general understanding of purpose and is affiliated with the YMCA of the USA. Started in 1889 as a YMCA Chapter in Batavia, the GLOW YMCA has grown to include branches in three counties, numerous school age childcare sites, and oversite of several municipal summer recreation programs. Through various programs, the YMCA creates experiences that nurture the healthy development of children, encourage positive behavior in teens, and strengthen families. The result can be seen in our communities becoming stronger, healthier, and safer places to live. Expanding the reach and benefits of the YMCA through strong local leadership, valued driven membership, dynamic programming, and creative collaboration has been the focus of our YMCA’s volunteer and staff leadership. The perpetuation of our existing branches and the development of new delivery sites and service opportunities, will help the YMCA to fulfill its strategic plan to bring membership, programs, and services to those in the rural counties it serves.

About the YMCA locally:

- The YMCA’s mission is to develop the spiritual, mental and physical abilities of all people in an atmosphere of

Christian fellowship.

- The GLOW YMCA serves Genesee, Livingston, Orleans and Wyoming counties with branches in Batavia (founded

in 1889), Warsaw (founded in 2002), and Medina (founded in 1985).

- The YMCA pledges to not deny individuals or families services due to an inability to pay.

Industry
Nonprofit & NGOs
Company Size
51-200 employees
Headquarters
Batavia, New York
Year Founded
Unknown
Website
glowymca.org
Social Media