The CSM will be responsible for delivering outstanding Client support and be the Voiceof the Customer to internal stakeholders. In the role, the CSM will routinelycommunicate with clients to inquiries, candidate updates, data analysis, reporting, andoverall operations support of the international recruitment and candidate placementprocess for Clients in their assigned territory. This work will include interdepartmentalcoordination and communication, completion of requested Client reports, managing andscheduling meetings, document collection, and other various client supportrequirements. The CSM will report directly to the Regional Account Manager (RAM), butalso part of a broader team of CSMs/RAMs that support the national Client footprint. TheCSM will also be called upon to own the Client relationships for smaller-to-mediumaccounts including the onboarding of new business, routine client communications,procurement of reorders, and sales expansion opportunities.
This position offers great growth opportunities to manage larger accounts or career pathadvancement in Sales, Business Development, or Operations based on performanceand/or experience.
*This position is an on-site role in our Charlotte, NC office.
Deliver Outstanding Client Support• Provide excellent Client support and be the Voice of the Customer to internalstakeholders.• Support all client relationships with RAM and participate regularly in client meetings.• Manage and instill confidence in key client partnerships through effectivecommunication and issue resolution.• Support collection of required documentation with clients for onboarding, legal andrecruitment efforts of new and current clients.• Show excellent proficiency in the both ATS for reporting and analytics using Excel.• Continuous updating of ATS system and resources.• Generating monthly client reports developed/ sent per regular cadence.• Create new reporting that drives Client Success and Regional Growth.• Troubleshoot client issues, analyze data, and provide quick resolution.• Assist with quality assurance, audit of ATS/client reports, identify projectimprovement ideas, and lead projects that deliver value internally or externally.
Growth and Leadership• Be the primary face of the WWHS team to the Client and that owns the relationshipfrom onboarding, recruitment, immigration, to arrival for small to medium Clients.• Lead weekly/monthly client calls in the territory in conjunction with or as requiredby the RAM or their other CSM teammates.• Assist with strategy to improve key relationships and processes for clients.• Supports RAM at the most strategic clients in their territory including participatingor presenting in Client engagement meeting or regular Staff meetings.• Grow knowledge and develop sales skills in order to present value propositions thatdrive growth through reorders or portfolio expansion at core client relationships.
Project Management• Troubleshoot client related issues, resolving either individually or collectively withthe departmental teams.• Identify and Lead various project management tasks• Keep RAM informed about progress in various areas that impact the territory.• Functions as a liaison between Client and all departmental areas for small/mediumaccounts.• Performs other duties as may be assigned.• Be a team player who can wear different hats representing the variousdepartmental functions in order to serve the customer better• Take ownership of assigned tasks, drives actions, and timeline
•2+ years of combined experience of managing client relationships, customer service, orrelated experience.• Bachelor’s degree in business, marketing, or other related discipline.• Excellent interpersonal and communication skills• Excellent time management skills; organized and able to prioritize• Motivated to take on additional workload volume and take on larger accounts withperformance/experience.• Ability to work independently and self-motivate• Ability to multitask, work in a fast-paced environment• Working knowledge of applicant tracking software programs• Excellent Proficiency in Excel, Power point, Word, and• Knowledge of Google workspace
USD $60,000.00 - USD $70,000.00 /Yr.
Medical Solutions is an industry frontrunner, the third largest for healthcare staffing in the country (second largest in travel nursing and fourth largest in allied health). We combine services, strategy, and technology to tackle workforce needs. We serve acute-care hospitals, post-acute care facilities, community health centers, and other healthcare settings nationwide, connecting care from coast to coast. Our service offerings include contingent staffing, managed services, strike staffing, permanent placement, local contract, per diem, and international staffing.
With our strategic solutions and unwavering commitment to quality care, we help our clients find the perfect clinical, community, and cultural fit with their traveling clinicians and staff. Our clinicians receive the best service in the industry from recruiters invested in their professional and personal success. Contributing to our success is our team of employees who uphold our values and work for a mission they believe in, with pride of representing one of the most respected brands in the healthcare staffing industry—and doing so with heart and soul.
This combination of commitment and dedication to our purpose, coupled with our human-first approach has led us to be recognized as one of America’s Greatest Workplaces by Newsweek and Glassdoor’s 100 Best Places to Work. We are also a member of Training Magazine’s Training Hall of Fame for our commitment to nurturing our team’s growth as professionals and driving a culture of continuous learning within our organization.
To learn more about Medical Solutions, visit www.medicalsolutions.com.
