Job Description

Responsibilities
The team will act as a one-stop-shop for sales and work collaboratively with Service organizations to ensure prioritized deals are executed with both velocity and accuracy, so that the Sales can focus on generating new business
Responsibilities include structuring SMB deals in CRM, performing due-diligence and analysis of customer onboarding requirements, handling of sensitive information, quote management, knowledge of federal/state/local guidelines, and more
Manage and analyze data at both client and deal level that ensures accuracy and compliance with Sales and Service customer onboarding policies/procedures
Developing tools/calculators that simplify capturing and reporting of payroll balances
Provide a seamless and efficient, one-stop Concierge-style service for onboarding payroll/HR SMB clients from sale to start
Work with a sense of urgency and quickly root cause issues into process, policy, system, data and engage with functional owners to resolve
Ensure smooth and successful hand-off of customer to Service organization
Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless
Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience
##LI-DNI Qualifications
Qualifications Required
Bachelor's Degree OR relevant work experience
Prior experience in customer success/customer onboarding operations a plus
At least 3-5 years of business operations, customer operations, sales operations experience or systems integration environment
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
Ownership mindset, making the customer top priority, curiosity and high ethical standards
Excellent interpersonal and relationship management skills
Excellent written and verbal communication skills, along with organizational and time management
Strong Excel, Sales Enablement Tools (CRM, GONG, Seismic, etc), MSWord and PowerPoint skills
Detail oriented with strong analytical skills and judgement/decision-making ability
Ability to work in a fast-paced, performance-based environment and meet deadlines
Work independently and proactively drive issues to resolution
Knowledge of HR and Payroll industry tools and best-practices, a plus