Job Description

Customer Service Specialist – Waste Management & Logistics

We are seeking a motivated and customer-focused Customer Service Specialist to join a growing waste management and logistics business. This is a fast-paced, varied role suited to someone who enjoys problem-solving, working across multiple systems, and delivering high-quality service.

What’s on Offer

• 3 month temp role initially with potential for perm based on performance
• Supportive and collaborative team culture
• Genuine opportunities for career progression
• Opportunity for stable, long-term role within a growing organisation
• Monthly team nights
• Birthday lunches
• Hybrid working arrangement (post probation period)

The Client

A fast-growing Australian waste management provider delivering tailored solutions to thousands of commercial and industrial customers. Since 2016, the business has expanded rapidly through growth and acquisitions, servicing key industries including retail, construction, and logistics. With a strong focus on customer service and sustainability. They continue to scale nationally while investing in its people, systems, and service capability.

About the Role

You will be responsible for handling a mix of inbound and outbound customer interactions, supporting both customer service and administrative operations.

The role sits within a close-knit team environment where collaboration, accountability, and clear communication are highly valued. The business is growing rapidly, with ongoing system changes and acquisitions, so adaptability will be key.

Key Responsibilities

• Manage inbound and outbound customer calls and emails
• Handle service requests, bookings, and general customer enquiries
• Assist with invoice and billing queries
• Maintain accurate records within CRM systems
• Work across multiple systems and adapt to ongoing process changes
• Ensure customer issues are resolved in a timely and professional manner
• Collaborate with team members to achieve service targets and KPIs

About You

• Proven commitment to roles is essential - we want someone who will grow in this role for at least 24 months, master the role, and learn the business.
• Strong background in customer service or contact centre environments
• Comfortable working in fast-paced, KPI-driven roles
• Excellent communication skills (written and verbal)
• Able to prioritise and manage multiple tasks across different channels
• Adaptable and open to learning new systems and processes (CRM experience desirable, e.g. Microsoft Dynamics, 8x8)
• Team-oriented with a proactive and accountable work ethic

If you enjoy working in a dynamic environment where no two days are the same and you take pride in delivering excellent customer service, apply now and one of our Talent team members will reach out to you