Job Description

Student Success & Programs Assistant

Division: Support Services Department: Center for Student Success

Experience: Entry-Level

Job Code: [Leave Blank] GL Code: [Leave Blank]

Supervisor of Student Employee(s): Kenzie Coleman

FWS, IWS, or Grant Funded: ☒ FWS, ☐ IWS, ☐ Grant Funded

Avg. Hours/Week: ☐ 1-5, ☒ 6-10, ☐ 11-15, ☐ 16-20

Requested Start Date:08/24/2026 T erm of Position: ☐ Summer, ☒ Fall, ☒ Spring

The Student Success & Programs Assistant supports the daily operations of the Center for Student Success by assisting students, maintaining office operations, and helping plan and execute campus engagement programs, including What's Up Wednesday (WuW). This position requires excellent customer service, professionalism, organization, and the ability to work collaboratively with faculty, staff, and students while promoting student success and engagement.

Responsibilities and Career Competencies

1. Assist Learning Lab students with campus resources, basic technology needs, and general support. (C, P, CT, T, CTR)
2. Provide front desk coverage by assisting visitors, answering phones, taking messages, and directing guests. (C, P, CTR)
3. Support daily office operations, including copying, typing, mail, errands, materials, bulletin boards, and promotional designs. (P, CSD, T, CT)
4. Assist with planning, promoting, and implementing What’s Up Wednesday (WuW) events with campus partners. (C, TW, L, CT, CTR)
5. Support event setup, activities, attendance, photography, cleanup, and equipment needs. (TW, P, CT, L)
6. Manage event attendance through Campus Groups and assist with event-related social media content. (C, T, P, CSD)
7. Provide feedback and recommendations to improve future programming and student engagement. (C, CT, CSD, CTR)
8. Communicate professionally with diverse students, faculty, staff, and visitors while supporting the Center’s mission. (C, P, TW, CTR)
9. Demonstrate punctuality, integrity, confidentiality, and compliance with FERPA and University policies. (P, CSD)
10. Complete additional duties and special projects supporting the Center and campus programming. (TW, P, CSD, CT)

Competencies/Skills: Communication (C), Teamwork (TW), Professionalism (P), Career & Self Development (CSD), Critical Thinking (CT), Community Transformation (CTR), Leadership (L), Technology (T)

Qualifications: General computer knowledge (Microsoft Office, Campus Groups, social media, etc.); strong customer service skills; attention to detail; organization and time management; problem-solving; active listening; strong written and verbal communication; ability to work independently and as part of a team; and willingness to learn new skills and information.

Computer Skills: ☐ Word, ☐ Excel, ☐ PowerPoint, ☐ Canva, ☐ Social Media & New Technology, ☐ Other: _________________________

Other Skills: ☐ Attention to detail, ☐ Strong active listening abilities, ☐ Public speaking, ☐ Written & verbal communication, ☐ Customer focused, ☐ Willingness to learn new things

Work Schedule: ☐ Su ___ to ___; ☐ M ___ to ___; ☐ T ___ to ___; ☐ W ___ to ___; ☐ R ___ to ___; ☐ F ___ to ___; ☐ Sa ___ to ___; ☐ Hours vary depending on workload (Check days that apply, insert hours if set, otherwise, check “Hours vary depending on workload”.)

Work Conditions: ☐ Heat, ☐ Cold, ☐ Odors/Smoke, ☐ Toxic Agents, ☐ Dust, ☐ Machinery, ☐ Light Intensity, ☐ Noise, ☐ Vibrations, ☐ Wetness, ☐ Humidity, ☐ Electrical Currents, ☐ Other: _________________________

Physical Demands: ☐ Keyboarding, ☐ Reaching/Handling, ☐ Stooping/Kneeling, ☐ Crouching/Crawling, ☐ Pushing up to ___ lbs., ☐ Pulling up to ___ lbs., ☐ Lifting up to ___ lbs., ☐ Carrying up to ___ lbs., ☐ Climbing, ☐ Balancing, ☐ Other: _________________________

Number of Positions: 1-2

Pay Rate: 8.75/Hour

Location: Building: Administration, Room #: A2 #201

Additional Comments: Work hours are flexible to accommodate the student's class schedule and the Center's operational needs. Most What's Up Wednesday events begin at 7:30 p.m. and end at 9:00 p.m., with approximately one hour of preparation time before the event.

Application Notes: Resumes and applications will be reviewed to determine if you meet the required qualifications for the position. If it is determined that you meet the required qualifications, your application materials will be used to identify a top group of the most highly qualified candidates. The University of Pikeville is an equal opportunity employer committed to assembling a diverse, broadly trained faculty and staff. The University of Pikeville does not discriminate on the basis of race, ethnicity, color, sex, gender, gender identity, sexual orientation, religion, national origin, age or disabilities in its programs, activities, hiring, or the admission of students.