Job Description

Writing System and System Interaction Engineer (NPDI)

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The New Product Development and Introduction (NPDI) organization under Inkjet Supplies Development and Operations (ISDO) is responsible for developing innovative technologies and delivering winning products to the marketplace.

The Large Format Writing System and System Integration Team focuses on validating design robustness, reliability, and customer experience to successfully deliver new technologies and products. The team supports a diverse portfolio for GSB (Graphics Solution Business) across AEC (Architecture Engineering and Construction) and PSP (Print Service Provider) platforms.

This broad product portfolio provides engineers with opportunities to work across multiple technologies, gain exposure to different market segments, and develop their careers through a variety of technical and leadership experiences.

NPDI Writing System and System Integration Engineers are responsible for delivering products that meet design requirements in print quality, reliability, and customer experience. Beyond technical domain expertise, individuals will also have opportunities to serve as technical leads or program managers, leading projects of varying complexity.

In this role, you will:

• Partner with and influence stakeholders at all levels across the business.

• Drive future product requirements by identifying and defining customer needs.

• Translate complex technical information into clear, actionable insights to enable effective cross-functional discussions.

• Make customer-focused judgments on product quality, reliability, and user experience.

• Lead resolution of complex system-level technical issues and drive implementation of robust solutions.

• Document and transfer specifications, technical justifications, and knowledge to manufacturing partners to ensure product robustness throughout its lifecycle.

• Provide technical guidance and mentoring to develop engineering capabilities within the team.

• Drive process development and continuous improvement initiatives.

Roles & Responsibilities

• Writing System Test: Lead printer system testing to demonstrate printhead architecture (PHA) and/or ink baseline performance. Key performance metrics include nozzle health, edge roughness, spray performance, decap, flow rate, color accuracy, and other print quality attributes, while identifying pen, ink, and printer interaction issues.

• Ink Qualification Test: Lead printhead fluidic and ink characterization and qualification activities. Generate data that defines expected fluidic architecture and ink performance and identify integration issues within the overall system.

• Technical Lead: Lead complex issue resolution using structured and robust problem-solving methodologies.

• Triage: Own autopsy, triage, and failure tracking activities. This includes collecting failed printheads or supplies, performing initial triage, coordinating failure analysis activities, summarizing findings, reporting results, and driving follow-up actions.

• ILG (Ink Level Gauge) or EOSL (End of Supply Life) Test: Develop and validate system-level interactions to ensure new products meet or exceed intended customer experience objectives.

• SMART Testing: Engage with E&A (Engineering and Authentication) and Security team, develop and validate Printhead and Supplies security features integration for NPIs.

• Acumen Template: Collaborate with WW team to align SKU strategy, own NPI SIE Acumen template creation and modification for NPIs etc

• Timeless Support: Collaborate with Ink Supplies Development Organization (ISDO) manufacturing teams to support printhead manufacturing qualification, technology transfer, and production readiness.

Job Requirements:

• Bachelor's or Master's degree in Electrical/Mechanical/Material/Chemical engineering or relevant

• Min. 5 years of Thermal Inkjet Experience

• Technical breath & system approach

• Demonstrated analytical and empirical problem-solving skills

• System thinker, looking for connections, and comfortable with things being dynamic or ambiguous

• Growth mindset, good flexibility and adaptability are key

• Ability to work across multiple time zones / both within and outside one's own work group

• Prior print test experience and knowledge of the pen system issues and failure analysis techniques.

• Available for occasional travel (25%)

Disclaimer:

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all the duties, skills responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Engineering

Schedule -

Full time

Shift -

No shift premium (Singapore)

Travel -

25%

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal"