Job Description

Establish systems to measure and report continued quality improvement and high Wraparound fidelity. Collect and analyze outcomes and post-discharge data (e.g., number of clients returning to a higher level of care vs remaining stable in community, etc.). Collect fidelity-specific data (e.g., Quarterly CFT Observations) and provide feedback to Teams and Supervisors.

Develop and maintain a new hire curriculum that ensures comprehensive and standardized training across PODs, including “Wrap 101” didactic trainings, intentional and active shadowing opportunities, and CFT simulation. Collaborate with Assistant Director to provide ongoing, program-wide, Wraparound-specific trainings to enhance Wraparound fidelity, workforce development, and client care. Attend relevant County meetings with Director to ensure trainings are outcome-driven.

GENERAL REQUIREMENTS:

Education/Experience

1. High school diploma required; Bachelor’s degree preferred.
2. Familiarity with the Wraparound Fidelity Index and other outcome measurements (CANS-SB, etc.).
3. Minimum 2-year experience working in a Wraparound Program.

Licensure, Registration, Certification

1. Valid CA driver’s license and proof of automobile insurance.
2. Clean DMV record and a reliable vehicle.
3. Completion of CPR/First Aid certification within the first thirty (30) days of employment.

Requirements

KNOWLEDGE, SKILLS & ABILITIES:

• Must be proficient in Microsoft Word, Excel and Microsoft Outlook.
• Must be able to communicate clearly, both verbally and in writing.
• Must be able to author and produce their own emails, letters, reports and other documents in a professional manner. That is, documents and correspondence should be relatively free of grammar and spelling errors.”
• Ability to interact professionally and effectively with all levels of employees within the organization, to include peers, co-workers and supervisors.
• Must be detail oriented and have the ability to complete documentation in a timely manner.
• Excellent time management, organizational and follow through skills.
• Ability to appear to work every day and on time. Must have reliable transportation as travel up to 2 hours between office locations and within the community is required.
• Ability to follow directions from a supervisor.
• Ability to understand and follow posted, printed and/or electronic work rules and procedures.
• Ability to accept constructive criticism in a respectful, open and interactive manner.
• Experience working with people over the phone.
• Must have the ability to perform efficiently and effectively with multiple interruptions.

JOB DUTIES & RESPONSIBILITIES:

• Develop and maintain new hire training curriculum with the Management Team to ensure comprehensive and standardized training across PODs (e.g., “Wrap 101” didactic trainings, intentional and active shadowing opportunities, CFT simulation and role-play).
• Provide ongoing trainings to ensure a strong foundation of Wraparound knowledge and skills (the 10 Wraparound Principles, the 4 Phases of Wraparound, the various roles of the Wraparound Team, the domains, Safety Plans, Family Connectedness Maps, family engagement, responding to crisis during a Child and Family Team meeting, etc.) for all staff.
• Conduct CFT meeting observations at least once per week and provide feedback to Teams/Supervisors in a supportive and strength based manner.
• Collaborate with the Management Team to continually assess and identify training needs as it pertains to Wraparound fidelity and other program related topics.
• Provide additional support to staff when requested by Wraparound Supervisor.
• Maintain a cooperative and effective working relationship with all staff (fostering a Team concept).
• Collect and analyze outcomes and post-discharge data.
• Attend relevant County meetings with Director.
• Model positive working relationships within agency, POD, and supervisors.
• Performs other related duties as required and assigned.

Management reserves the right to add, change, delete or rescind duties or responsibilities of positions within the job classification at any time.