Job Description

This class is responsible for performing routine chemical and biological tests in a water and wastewater treatment plant laboratory. Responsibilities include, but are not limited to, collecting samples from various sources within the water and wastewater facilities, distribution system, customer homes, and PWC Farm; conducting field analysis as needed; performing various chemical/biological tests; preparing sample collection vials/containers; maintaining laboratory equipment in working order; inputting a variety of data; maintaining records, logs, and chain-of-custody for reports; reporting on visual appearance of samples; following all laws/regulations/policies/procedures related to laboratory operations, water/wastewater treatment, and industrial pretreatment; performing certified parameter analysis according to Standard Operating Procedures and evaluating/interpreting data which is subject to random test sampling by the State of NC; performing auditable mathematical/statistical calculations in accordance with Standard Operating Procedures; interpreting and following established guidelines for quality control/assurance techniques; entering data into laboratory LIMS system and state LDS system within acceptable time frames; creating/compiling reports for disinfection of new mains and customer complaint reports; identifying and troubleshooting possible issues with sampling stations; resolving customer issues pertaining to water/wastewater; organizing routine work and properly evaluating and interpreting data accordingly so all water quality standards are met; following SDS requirements as noted for all hazardous chemicals and waste disposal; performing related duties as assigned, such as special project analysis, reporting, and state/federal updates; driving/operating vehicles in performing work assignments/responsibilities. Operating under general supervision of the W/R Laboratory Supervisor, work is performed in accordance with established policies and procedures. Performs related work as required.

Supervisory Responsibilities:
None.

Duties/Responsibilities:

1. Adheres to safety rules; no lost time accidents occur.
2. Provides input into departmental/divisional objectives/long-range plans; provides input into annual work plan/programs, as appropriate.
3. Creates/maintains an environment conducive to good employee/management relations; recognizes the rights/position of employees; assumes responsibility for addressing problems affecting employee/management relations, with immediate supervisor.
4. Assumes responsibility for personal productivity and quality of work; recognizes/communicates problems and suggests solutions to supervisor.
5. Compiles data; prepares/submits accurate/timely reports, as assigned; maintains records.
6. Assumes responsibility for managing personal time/schedules/deadlines; advises supervisor of any conflict which may inhibit departmental obligations.
7. Responds to customer’s (internal and/or external) concerns and complaints in a professional/timely manner; refers concerns/complaints to supervisor, when appropriate; maintains composure at all times.
8. Interacts with other departments, divisions, and/or other utility agencies; assures information that affects other employees, departments, and/or divisions is communicated to the proper recipients, appropriately.
9. Coordinates time off/time away from workstation, when possible, with immediate supervisor and co-worker, to minimize disruptions to the department.

Required Skills/Abilities:

• Good knowledge of safety rules, regulations, and procedures, as appropriate.
• Good knowledge of modern laboratory techniques, materials, and equipment used in water/wastewater analysis.
• Working knowledge of laws, regulations, policies, and procedures related to laboratory operations/water/wastewater treatment.
• Skill in collecting samples.
• Skill in using/operating computers and applicable software.
• Ability to analyze and interpret data.
• Ability to perform accurate mathematical computations.
• Ability to read/interpret technical guidelines.
• Ability to communicate effectively orally and in writing.
• Ability to develop and maintain effective working relationships with the general public, and all levels of employees.

Education and Experience:

• Graduation from an accredited two (2) year college or technical institute with a degree/certification in chemistry, biology, environmental science, or related field; OR
• Graduation from high school or possession of a high school equivalency diploma and a minimum of four (4) years of experience collecting field samples, and preparing laboratory samples; OR
• An equivalent combination of education, training, and experience as defined in (A) and (B) above.

Physical Requirements:

• Must be able to perform the essential functions of the position.

GRADE 405 $20.95 – $34.23 HOURLY NON-EXEMPT

At the Fayetteville Public Works Commission (PWC), we mean it when we say our people are our greatest assets. Our 650 employees are essential in providing award-winning, safe, and reliable electric, water and sewer services to over 118,000 customers with rates that are among the lowest in the state. As the largest municipal public power system in North Carolina, Fayetteville’s Hometown Utility is customer-focused, locally owned and operated and takes pride in being a good neighbor who is committed to quality services, reliability, conservation, safety and the environment.