Job Description

Director of Operations - Wound Care (Remote)

NIVA Health is seeking an experienced and results-oriented Director of Operations to lead and scale operational performance across our growing mobile healthcare organization. This fully remote leadership position is responsible for overseeing regional clinical operations through a team of Directors of Nursing (DONs) who manage mobile wound care providers delivering services in skilled nursing facilities, assisted living communities, patients' homes, and other post-acute care settings.

The Director of Operations will serve as a key operational leader responsible for driving performance, accountability, quality outcomes, patient satisfaction, provider productivity, workforce development, and operational excellence across multiple markets. This role requires a healthcare operations executive who can effectively lead through layers of management, develop high-performing teams, and create scalable systems that support rapid organizational growth.

Candidates with backgrounds as Licensed Nursing Home Administrators (LNHA/NHA), Regional Healthcare Administrators, Executive Directors, Multi-Site Healthcare Operators, Home Health Administrators, Regional Directors of Operations, or Healthcare Practice Leaders are strongly encouraged to apply.

Essential Responsibilities:

Operational Leadership

• Provide strategic and operational oversight for multiple markets and clinical service regions.
• Lead a team of Directors of Nursing responsible for supervising mobile wound care provider teams.
• Ensure consistent execution of operational standards, workflows, and performance expectations across all regions.
• Develop scalable systems, processes, and infrastructure to support organizational growth.
• Monitor operational performance and implement improvement initiatives to increase efficiency and effectiveness.

Leadership & Team Development

• Directly supervise and mentor Directors of Nursing and other operational leaders.
• Build a culture of accountability, collaboration, and continuous improvement.
• Establish performance expectations and leadership development plans for operational management teams.
• Partner with clinical leadership to recruit, retain, and develop top talent.

Mobile Healthcare Operations Management

• Oversee operational support for mobile wound care providers treating patients in skilled nursing facilities, assisted living facilities, homes, and other care settings.
• Ensure provider scheduling, staffing models, patient access, and geographic coverage align with business objectives.
• Collaborate with clinical leadership to optimize patient care delivery workflows.
• Identify and remove operational barriers affecting provider productivity and patient outcomes.

Quality & Compliance

• Ensure compliance with federal, state, and organizational healthcare regulations.
• Monitor quality indicators, patient outcomes, and operational performance metrics.
• Lead operational readiness efforts for audits, accreditation reviews, and compliance initiatives.
• Partner with clinical leadership to drive continuous quality improvement efforts.

Financial & Business Performance

• Manage operational budgets and resource allocation.
• Monitor productivity, labor utilization, and operational efficiency metrics.
• Identify opportunities to improve profitability while maintaining exceptional patient care.
• Support forecasting, strategic planning, and market expansion initiatives.

Strategic Growth

• Lead operational implementation of new markets, service lines, and organizational initiatives.
• Partner with executive leadership on strategic growth planning.
• Support integration of technology, automation, and workflow optimization initiatives.
• Drive successful organizational change management efforts.

Qualifications:

Required

• Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Public Health, or related field.
• Minimum 5 years of healthcare operations leadership experience.
• Experience managing leaders who oversee clinical or healthcare service teams.
• Demonstrated success leading multi-site or geographically dispersed healthcare operations.
• Strong experience with staffing, workforce management, operational metrics, and performance improvement.
• Exceptional leadership, communication, and organizational skills.

Preferred

• Licensed Nursing Home Administrator (LNHA/NHA) experience.
• Regional Director of Operations experience.
• Home Health, Post-Acute Care, Skilled Nursing, Assisted Living, Hospice, Mobile Healthcare, or Value-Based Care experience.
• Master's degree (MBA, MHA, MPH, MSN, or related field).
• Experience scaling healthcare operations across multiple states or markets.

Key Performance Indicators

The Director of Operations will be accountable for:

• Patient satisfaction and experience scores
• Clinical team retention and engagement
• Provider productivity and utilization
• Operational efficiency metrics
• Quality and compliance performance
• Market growth and expansion goals
• Revenue and profitability targets
• DON leadership development and performance

Nursing Home Administrators often possess the exact leadership experience needed to succeed at NIVA Health, including:

• Managing large interdisciplinary healthcare teams.
• Supervising Directors of Nursing and clinical leadership.
• Leading multi-million-dollar healthcare operations.
• Driving quality outcomes and regulatory compliance.
• Managing staffing, scheduling, and workforce performance.
• Balancing patient care excellence with financial performance.
• Leading organizations through growth, change, and operational challenges.

At NIVA Health, these skills translate into leading a high-performing network of Directors of Nursing and mobile wound care providers delivering exceptional care wherever patients call home.

Job Type: Full-time (8am-5pm EST)

Location: Remote (U.S.)

Travel Required: 15–30% travel for leadership meetings, market visits, training, and operational oversight.

Apply Today!
Learn more about us at https://nivahealthwoundcare.com/ and become part of NIVA Health’s mission to redefine patient care—one healing wound at a time.