Job Description

Wound Care Administrative Coordinator

Location: Atlanta, Georgia Metropolitan Area

Schedule: Full-Time, Monday through Friday

Founded in 2021, Ascend Medical's mission is to elevate body, mind, and soul. We deliver advanced primary care that clinically integrates behavioral, metabolic, and lifestyle health to keep patients well physically, mentally, and emotionally.

We're built to innovate through our core values: Patients before Profits, Empathy before Expedience, Progress before Stagnation, Team before Individual, and Safety before Everything.

We offer a competitive benefits package including medical, dental, vision, 401(k) with company match, generous PTO, paid parental leave, and free healthcare through Ascend.

Ascend Medical is hiring a Full-Time Wound Care Administrative Coordinator to manage referral intake, appointment scheduling, patient communication, and coordination between clinical teams, patients, and referring providers. You'll be the first point of contact for patients beginning their wound care journey, guiding them from referral through appointment scheduling, insurance verification, and preparation for their first visit.

What You'll Do

• Manage incoming patient referrals and verify clinical eligibility and insurance information
• Schedule appointments and coordinate with clinical teams and patients
• Verify insurance benefits and explain patient cost responsibility
• Document patient information accurately in the EHR system
• Communicate with patients and families regarding services, scheduling, and care preparation
• Process intake documentation and maintain HIPAA-compliant records
• Provide compassionate, high-touch patient service tailored to individual needs
• Support operational efficiency through strong organizational and coordination skills

What We're Looking For:

Healthcare Experience

• 2+ years in healthcare administration, medical reception, patient intake, or wound care operations
• Clinical background or healthcare certification preferred
• Experience with insurance verification and healthcare systems

Skills & Abilities

• Exceptional communication skills with ability to explain complex healthcare information clearly
• Proficiency with Microsoft Office, EHR systems, and scheduling software
• Highly organized, detail-oriented, and capable of managing multiple priorities
• Calm, empathetic, and solution-focused under pressure
• Self-directed and accountable team player

Requirements

• High School diploma or equivalent
• Reliable for full-time coverage
• Bilingual (Spanish/English) is a plus

Why Join Us

You'll work in a culture that genuinely prioritizes patients and empathy, with strong work-life balance and empowered decision-making. Every day, you'll make a meaningful difference in patients' healthcare journeys.

Equal Opportunity Employer

Ascend Medical is proud to be an Equal Opportunity Employer. We do not discriminate based on race, religion, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status.