Job Description

Job Title: Event Staff Supervisor – GWCC

Location: Georgia World Congress Center

The Event Staff Supervisor at the Georgia World Congress Center (GWCC) is responsible for overseeing event staff operations during conventions, trade shows, sporting events, and special events. This position ensures all staff provide excellent customer service, maintain safety standards, and support a professional and welcoming environment for all guests and clients.

Key Responsibilities:

• Supervise event staff assigned to GWCC buildings, entrances, exhibit halls, and event spaces
• Conduct roll call, briefings, and post-event debriefs for all assigned staff
• Ensure proper staffing levels and coverage for all assigned posts
• Monitor staff performance, appearance, and professionalism
• Enforce company policies, venue rules, and GWCC guidelines
• Provide direction and assistance to guests, vendors, and event attendees
• Respond to incidents, emergencies, and customer concerns in a timely and professional manner
• Maintain communication with management via radio and other communication tools
• Complete incident reports, daily activity reports, and shift summaries
• Coordinate with GWCC operations, public safety, and event coordinators

Qualifications:

• High school diploma or GED required
• Minimum 1–2 years of supervisory experience in event staffing, security, or customer service
• Strong leadership, communication, and organizational skills
• Ability to manage teams in high-volume, fast-paced environments
• Must be reliable, punctual, and professional in appearance and conduct
• Ability to work flexible hours, including nights, weekends, and holidays

Physical Requirements:

• Ability to stand and walk for extended periods (8–12 hours)
• Ability to work both indoors and outdoors depending on event needs
• Ability to lift up to 25 pounds if required

Work Environment:

• Large-scale convention center with multiple buildings and high guest volume
• Events include conventions, trade shows, corporate events, and large public gatherings
• Fast-paced environment requiring strong multitasking and situational awareness

Preferred Qualifications:

• Prior experience working at GWCC or similar large venues
• Experience with crowd control and access management
• Familiarity with radio communication systems
• CPR/First Aid certification