United Global Technologies

Workstation Support Analyst

United Global Technologies  •  Columbia, SC (Onsite)  •  3 months ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Duties: Responsible for configuring, installing, and maintaining desktop software and hardware. Provides technical support and guidance to users.

•55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
•10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
•10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
•20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
•5% Keeps apprised of new technologies related to workstation support procedures. null
Skills: Required Skills and Abilities: Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users. Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.

Required Software and Other Tools: Familiarity with computer and workstation equipment.

Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure.

Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion. null
Keywords:
Education: Required Education: Associate Degree in Computer Science, Information Technology, or other job-related field. or 2 years of job related work experience.

Required Work Experience: 2 years of technical operations support experience.

Required Licenses and Certificates: A+ Certification null

Information Systems Job Category - Credit Check must be processed during pre-screens.
Required Education: Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.
Required Work Experience: 2 years of technical operations support experience.

Role is Onsite
Interviews: Remote or Onsite
C2 clearance eligibility is required

Required Technologies: Teams, Office, & Windows
Nice To Have: CompTIA A+ or higher

Day to Day: This position covers everything from software installation to troubleshooting applications to rebuilding workstations.

Soft Skills:
Troubleshooting skills
Customer service and communication are the biggest skills needed in this role since we directly work with keeping users productive.
United Global Technologies

About United Global Technologies

Founded in 2008 by Elizabeth Bernstein and Jason Monastra, United Global Technologies is a SBA certified IT and Engineering Services provider offering public and private sector clients over 32 years of information technology, engineering, and operational project services experience.

Inc Magazine named UGT to their 500/5000 list and was profiled as one of the TOP IT service companies in the US for six consecutive years. Selected by the Department of Energy to be a part of the sought after Mentor Protégé program, UGT was awarded Protégé status for three consecutive years. UGT succeeds with commercial and government verticals alike including Fluor, Gulfstream, Jacobs,

Michelin, Durr, Champion, and Old Castle by offering a single point of strategic contact committed to identifying and implementing the information technology, engineering, and staff augmentation

solutions that foster efficiency and profitability.

UGT services mission-critical federal facilities with unclassified and classified personnel and programs at the most vital locations across the country including Savannah River National Lab (SRNL),

Savannah River Site (SRS), Nevada Test (NSTec), Oak Ridge Associated Universities (ORAU), Oak Ridge National Lab (ORNL), Los Almos National Lab (LANL), Idaho National Lab (INL), FERMI, Brookhaven National Lab (BNL), West Valley and others.

No other U.S.-based IT and engineering services company has the track-record and scope required to meet aggressive goals for all clients while offering the diversity business benefits of working with a

certified EDWOSB/WOSB/SBE/DBE/MBE and HUB (NC) professional services firm.

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Charlotte, NC
Year Founded
2006
Website
ugtechnologies.com
Social Media