Job Description

Overview

What You'll Do

Hardware Deployment & Setup

• Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications
• Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration
• Perform hardware upgrades including memory, storage, and component replacements as needed
• Execute device refresh and end-of-life replacement activities on a scheduled basis

On-Site & Deskside Support

• Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
• Diagnose and repair hardware failures including component replacement and warranty coordination with vendors
• Support conference room and AV technology including displays, video conferencing equipment, and room peripherals – installation, configuration, and troubleshooting
• Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
• Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team

Asset Management & Inventory

• Maintain accurate asset records in the CMDB for all hardware under management – check-in, check-out, transfer, and disposition
• Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team
• Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures
• Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards

Remote Employee & Shipping Support

• Coordinate shipping and receiving of hardware for remote employees – new hire kits, replacements, and returns
• Package and ship devices securely, tracking shipments and resolving logistics issues
• Support remote diagnostic efforts in coordination with T1/T2 to determine when hardware replacement is needed vs. a software fix
• Maintain records of shipped and received assets to ensure CMDB accuracy for remote inventory

Security & Compliance

• Ensure secure data destruction and disposal procedures are followed for decommissioned equipment
• Apply physical security controls including asset tagging, equipment labeling, and secure storage practices
• Support audit and compliance activities related to physical asset inventory and disposal records

Documentation

• Maintain accurate service records for all hardware work orders, repairs, and deployments
• Update and contribute to runbooks and knowledge base articles for common hardware tasks and depot procedures
• Track warranty information, vendor contacts, and service agreements for managed hardware

What You'll Bring

Required

• 1–3 years of experience in a field services, deskside support, or IT technician role
• Hands-on experience imaging and deploying Windows 10/11 laptops in a corporate environment
• Familiarity with hardware components, peripherals, and basic troubleshooting across laptops, desktops, and mobile devices
• Experience with asset tracking or CMDB tools
• Ability to lift and transport equipment (up to 50 lbs) and work in a physical office/depot environment
• Strong organizational skills and attention to detail – accuracy in asset records matters
• Good written and verbal English communication skills

Preferred

• Experience with MDM/UEM platforms for device enrollment and imaging
• Familiarity with conference room AV technology
• Experience coordinating hardware shipping and logistics for remote workers
• Exposure to ITAM or CMDB tools
• CompTIA A+ certification or equivalent
• Experience working in a global IT environment with multi-region hardware standards