Job Description

Workshop Technician

Turn Your Passion for Cycling into a Career That Moves You Forward.

At Specialized UK Retail, we're not just a leading cycle retailer - we're a community driven by purpose, passion, and people. As part of Specialized UK Limited, our stores go beyond the traditional bike shop experience by delivering industry-leading service powered by a team that truly cares.

We’re looking for individuals who share our love for cycling, but also bring their own unique energy, ideas, and experiences. Whether you're a seasoned rider or simply passionate about helping others find joy on two wheels, we want to empower you to thrive. Join us, and you’ll find more than just a job—you’ll discover a rewarding career with room to grow, a team that supports you, and a workplace where your individuality is not only welcomed, but celebrated!

Location: SPECIALIZED NOTTINGHAM, NOTTINGHAMSHIRE.

Full-time, 40 hours per week

An integral position within the Specialized UK Retail Team; the Workshop Technician must excel at delivering service, working to timeframes, empathising with the riders needs and committed to deliver above targets for the workshop and store team.

What you’ll be doing day-to-day:

• Serving customers in-store, by phone and other digital communication tools

• Building and checking bikes for display and prior to rider handover

• Checking in riders’ bikes and repairing as per the job expectation

• Processing warranty work, deliveries and stock transfers

• Completing stock checks and accurately recording anomalies

• General cleaning and maintenance of equipment

• Professional and friendly conduct at all times

• Completing any reasonable request made by leadership

What you'll need to win:

• Technically excellent with all manner of product

• Sound diagnostic capability

• Sound product knowledge and the drive to learn continuously

• Empathy for riders in order to best deliver exceptional customer service

• Shop Floor, selling experience

• Numeracy and literacy skills

• Clear and effective communicator and diagnostics

• I.T. skills in order to operate in store systems

You will be part of the Store team, which means you will support on the shop floor with sales, delivering a premium service.

Reporting to:

• Workshop Manager

We have a competitive benefits package which includes;

• Bike Loan Scheme

• Bike & Apparel Purchase Policy

• Discounted Sport Brand Purchases

• Employee Assistance Programme, including your immediate family

• Enhanced Annual Leave

• Enhanced Absence Policy

• Annual Merit Review

• Company Events