Job Description

What to Expect

Our Workshop Supervisors are the front-line leaders of our Service operation. They act as brand

ambassadors, delivering an exceptional experience to customers, managing day-to-day operations as

well as proactively developing team members to reach their full potential. We hire leaders who want to

run a service business and be a part of our critical mission to accelerate the world’s transition to

sustainable energy.

Our Workshop Supervisors consistently deliver excellent results across both people leadership and

business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

This role is for the Evening Team with regular working hours of 14.00 - 22.00.

What You’ll Do

Responsibilities

• Supervise the health and safety compliance across the center, setting the tone and always

leading by example

• Oversee and lead a team of service technicians to achieve results and set targets.
• Conduct regular one-to-ones and feedback sessions with team members, providing constructive

and clear coaching, identifying training needs, and driving their development.

• Plan, prepare and distribute work based on skill level, capacity and resource
• Monitor performance consistently and be responsible for quality within your team, reporting

progress to management daily, together with any specific incidents

• Identify any roadblocks disturbing workflow and ensure that everyone has the tools and training

to perform their role successfully

• Responsible for tooling inventory management, cost controls, and tool orders
• Ensure that work standards and available procedures are up-to-date accurate and that all work

is compliant

• Hold daily meetings with the team, outlining expectations and workload for the day ahead
• Act as the main point of contact within Front of House and warehouse, connecting with

customers directly if required to limit escalation cases

• Motivate, lead and inspire the team in continuous improvements and efficiencies
• Liaise daily with internal teams within the Service Centre including Sales & Delivery and local

Senior Management

What You’ll Bring

Requirements

• Technical automotive background as a Service Technician is highly preferable, ideally with

experience working with Electric Vehicles

• Proven ability to lead by example and be innovative with processes and efficiencies
• Analytical ability to understand and impact key performance indicators
• Problem solving initiative to fix problems when they arise, but also understand why and how

they happened

• Ability to motivate a team, to engage and facilitate others to achieve and succeed
• A calm, considered approach with exceptional communication skills
• Flexibility; willing to work both day and evening shifts based on local market needs
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems as well as

standards tools like MS office

• Able to communicate, read, and write effectively in the English language, and other local

languages based on local market needs

• Must have and continue to maintain a valid driving license and safe driving record