Job Description

We are seeking a highly capable Workshop Manager to lead our Sydney Workshop operations within our Smithfield Branch. Reporting to the NSW Service Manager, you will take full ownership of workshop performance - driving productivity, cost control, quality outcomes, and team leadership.

This is a pivotal leadership role responsible for delivering operational excellence across Service, Rentals, Refurbishment, and Import functions, while ensuring a strong focus on safety, customer satisfaction, and continuous improvement.

Requirements

Key Responsibilities

• Lead end-to-end workshop operations, ensuring efficient workflow and resource allocation.
• Manage labour recovery, productivity, and performance against budget targets.
• Oversee workshop output quality and ensure KPI achievement across all functions.
• Drive cost control across overheads and indirect expenses.
• Manage the quoting function, ensuring accuracy and strong commercial outcomes.
• Monitor actual vs quoted performance and provide recommendations.
• Oversee parts control, stock levels, and workshop processes.
• Lead performance management, training, and development of workshop staff.
• Drive continuous improvement initiatives and best practice processes.
• Partner with Engineering to resolve technical issues and improve outcomes.
• Manage industrial relations matters, including union engagement and EBA considerations.
• Deliver accurate reporting on financials, productivity, and operational performance.
• Champion a strong safety-first culture and ensure full WHS Compliance.

Skills & Experience

• Proven leadership experience in a workshop / service environment (industrial, automotive, or capital equipment preferred).
• Strong commercial acumen with experience managing budgets, costs and profitability.
• Demonstrated ability to drive productivity and exceed performance targets.
• Experience managing quoting functions and interpreting financial/operational data.
• Solid understanding of workshop operations, resourcing, and job flow.
• Experience in a unionised environment and exposure to EBA frameworks.
• Strong people leadership skills with experience managing large, hands-on teams.
• Technical/mechanical knowledge within a service-based environment.
• Excellent communication skills with the ability to influence stakeholders.

Benefits

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Company Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up and leading-edge technology.