s:
- Plans, analyzes, and manages department finances through determining: flat hours available to sell, shop capacity, services in customer demand, and how department's skill inventory matches customers' demands.
- Establishes processes and standards (e.g., follow-up system to contact customers) to ensure customer satisfaction and efficient and effective Service operations.
- Establishes a purchasing policy and practice that ensures competitive bids from vendors for all tools, equipment, supplies, etc. to become a low cost producer.
- Coordinates with Parts Department, Sales Department, Body Shop, General Manager, Ford Representatives, sublet vendors, and others to ensure effectiveness of the Service process.
- Ensures maintenance and repair pricing is consistent with competitive practices; conducts quarterly competitive market analysis to ensure competitive practices and pricing.
- Generates and strives to increase Service sales while increasing overall department profitability.
Analyzes problems and establishes procedures to solve them.
- Develops marketing and merchandising plans and programs.
Job Requirements:
- Builds productive working relationships both within and across departments through clear communications using different forms.
- Has an approachable style; fosters open communication through active listening; maintains an open-door policy.
Generates pride and commitment within the Service Department.
- Identifies customer concerns, needs, and expectations so that action plan can
be determined and implemented.
- Participates in management meetings to ensure open communications
between departments.
- Be able to travel both nationally and internationally.
- Strong Service orientation.
- Flexible, endurance and good at doing teamwork.
- Have a good communication skill and able to attend to every detail.
If you're interested, please send your CV to:
Email: recruitment.kh@rmagroup.com
Telegram HR Contact Person: https://t.me/RMA_Cambodia_Career
Contact HR at: 070 790 890
As a global solutions provider across the automotive, equipment, engineering, financial leasing and hospitality industries, we boast a robust operational presence that spans 16 countries.
For almost 40 years, we have developed enduring partnerships to support the needs of our clients, underpinned by the core values of Innovation, Integrity and Endurance.
Offering innovative mobility solutions, our automotive unit also specializes in customizing solutions to your specific needs. With our ever-growing presence across the globe, we are committed to making the world’s leading automotive and equipment brands as accessible to our customers as possible.
At RMA, we are not only passionate about creating and enhancing communities with sustainable living and renewable energy solutions but also empowering customers with agricultural equipment and customized financial solutions to transform and scale their businesses. Beyond the intersectional worlds of agriculture and engineering, we also bring international food brands and diverse dining experiences to life for our customers.
