Job Description

A leading provider of aerial work platforms (AWPs) and mobile elevating work platforms (MEWPs) in the Middle East and Asia is looking for a skilled Workshop controller.
The Controller role is one of the busiest and most pressurized roles. This role consists of handing out work
to Technicians to ensure smooth running of the workshop. The role holder will also liaise with the Service Department
to be on hand to answer any queries from the Workshop Manager. The role is responsible for ensuring all incoming
work is planned then managing the time and resources. The Workshop Controller assigns technicians to tasks
ensuring productivity is maximized and that deadlines are adhered to. As a controller, the incumbent is responsible
for performance management and development of the team.
Tasks and Responsibilities:
● To assist management in implementing and maintaining effective processes to achieve the highest possible
customer satisfaction levels.
● Experience with creating parameters for job activities/ “Standard Repair/ Operating Time” for jobs to be done.
● To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency by
pushing work through the workshop and
managing the workflow.
● To lead, motivate and develop the team to achieve their daily objectives.
● To ensure a strong relationship is maintained with the parts department to maximise parts availability.
● To ensure the accurate and timely completion of all job card write-ups and incident reports for each repair
including job completion status
● To ensure that a safe working environment is maintained in line with the Company’s HSE policy and that
general housekeeping and appearance are
maintained at a high standard.
● As with all positions within the company, you are expected to uphold the highest ethical standards.