Job Description

Workshop Controller

Application Deadline: 13 April 2026

Department: Car Service

Employment Type: Permanent - Full Time

Location: Crawley, West Sussex

Reporting To: Robert Beazley

Compensation: £32,100 / year

Are you a skilled Service Advisor or Technician looking to elevate your career to the next level? Here's your chance to take on a new challenge and grow professionally as a Workshop Controller at out Vines of Gatwick Dealership. You will be overseeing the staff and facilities of the Workshop, ensuring efficiency. You'll motivate technicians to ensure targets are being met as well as ensuring a high level of productivity and quality of service is delivered. You will also be responsible for tracking the progress of vehicles through the Workshop and liaising with the Service Team, supporting and maintaining customer satisfaction inline wit BMW standards

You'll play an important role in the smooth operation of our workshop, ensuring efficient service delivery while upholding our high standards of excellence. Hours: Monday–Friday: 0800–1800. 45 Hours
Salary: £32,100 per annum. OTE £41,200

What you will be doing:

• Coordinate and oversee the daily operations of the internal workshop, including scheduling, workflow management, and resource allocation.
• Monitor service processes to ensure adherence to BMW standards and procedures, maintaining quality and efficiency.
• Liaise with sales departments, technicians, and bodyshop department to ensure seamless communication and collaboration.
• Schedule appointments and allocate resources efficiently, maximising productivity without compromising quality.
• Liaise with technicians, Sales departments, and other team members to prioritise job cards and address any issues promptly
• Ensuring all chargeable materials are recorded on job cards and invoicing is completed correctly.
• Ensure all used car preparation is completed within 3 days after receiving stock.
• Audit all Approved Used Car Checks (AUC) check sheets to ensure they are completed correctly by Technicians via the online systems.
• Ensure all service history is checked before AUC’s are carried out to identify how we retail the vehicle.
• Seek to identify additional work to be undertaken and communicate this to Sales Managers for approval to undertake work.
• Ensure the internal workflow system is kept up to date with notes to ensure visibility on prep status across the departments.
• Monitor Technicians time keeping and sign off any additional overtime required
• Assist in the correct evaluation and justification of warranty claims and provide technical explanations thereof, provide and store any photographic evidence required.

What We're Looking For:

• Previous experience as a Service Advisor, Technician, or similar automotive role.
• Technical knowledge of vehicles and workshop processes.
• A natural communicator with strong interpersonal skills and customer empathy.
• Highly organised with exceptional attention to detail.
• Calm under pressure and able to adapt to fast-moving, changing priorities.
• Positive, proactive and genuinely passionate about delivering great customer service.
• Professional, reliable and committed to maintaining high personal standards.
• Computer literate (experience with systems such as CDK Drive is desirable)
• Full UK Driving Licence.

Why work for Vines Group:

• Awesome Team: Work with friendly, passionate people who love what they do.
• Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
• Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed!
• 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
• Birthday Off: Celebrate your special day!
• Staff Purchase Scheme: Discounts on cars and motorbikes.
• Health Plan: Medical health cash plan.
• Enhanced Parental Benefits
• Flexible Holidays: Buy and sell holiday days.
• Growth Opportunities: Job shadowing scheme and career planning/ pathways.
• Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more.

For more details, check out our staff benefits