As Canada's largest hotel with 1,590 guest rooms, and the friendliest Hotel in Toronto, the Chelsea Hotel, Toronto, is centrally located and just steps from the city's best shopping districts, world-class theatres, vibrant nightlife, and exciting attractions. A full-service urban resort, the Chelsea Hotel has room types to suit everyone, and the hotel offers different dining options, separate adult and family recreation areas and pools – including the "Corkscrew" - downtown Toronto's only indoor waterslide. As a premier family destination, the hotel offers a full range of services including the cove, hive & Workshop. The Chelsea Hotel, Toronto is an independent property as part of the Langham Hospitality Group’s international portfolio of hotels and resorts. The Chelsea is proud to be honoured with the Accessible Tourism Award with the Travel Industry Association of Ontario and the Humanitarian Award with the Hotel Association of Canada.

Purpose

The Workshop Attendants tend to the guests and the needs of their children while ensuring Health and Safety Standards are met. Responsible for the welfare of the children, administrative duties, setting up scheduled activities while ensuring prompt & courteous guest service.

Principal Responsibilities

My Guest

• Ensuring the attentive supervision and safety of guest’s children during their time in the Family Fun Zone.
• Scheduling, implementing, and supervising appropriate activities with the children.
• Overseeing the activities in the pool, waterslide and Club 33 Teen Centre, when requested in the absence of the pool attendant.
• Constant maintenance of the CCC pets and following daily feeding and cleaning schedules.
• Greet and interact with all patrons of the CCC, the pools and the hotel.
• Ensuring all crafts/activities are set up prior to implementation.
• To assist guests with knowledge of area attractions/events, and alternative childcare options such as Imagine That
• Ensure Cleanliness of Children’s Creative Centre.

My Product

• To maintain a safe, tidy working environment.
• Create banners upon request for special occasions, and blow up balloons for department and hotel operations
• Register children for Children’s Centre sessions when required (including completing forms, waivers, and wristbands).
• Provide change and refunds for the arcade and laundry machines when requested.
• Responsible for depositing daily revenue and posting room charges at Front Desk.
• To involve and include all children in the Centre in activities.
• Maintaining inventory of all supplies and notifying Manager/Supervisor of supplies that needs to be ordered.
• Create unique and creative seasonal bulletin boards for the Children’s Creative Centre

My Chelsea

• Ensure that security procedures are maintained in order to protect the children when necessary.
• Complete any other assignment as designed by Manager/Supervisor of the department.
• Comply with Hotel/Company/Health and Safety Policies and Procedures.

Working Experience

• Previous Child Care Supervision is an asset.

• Previous Guest Service Experience.

Knowledge

• Valid CPR/1st Aid is mandatory.

Soft Skills

• Outgoing, cheerful personality.

• Excellent communicational skills and organizational skills

• Must be a strong team player

• Ability to work in a fast paced and needs based environment.

Languages

• Good communication skills.

• Ability to read, write and speak English

Physical Requirements

• Ability to stand for long periods of time.

• Ability to lift, bend, & kneel

• Must successfully complete background check.