Job Description

Primary Location

TAS - Mornington - Jannah CourtService Stream’s Utilities division are currently seeking a Works Coordinator to join our growing Network Services sub-division.

About the Role

Service Stream’s Utilities division are currently seeking a Works Coordinator to join our growing company.

Nature of position: Permanent / Full time

Location: Mornington, TAS & Melbourne VIC

Reporting Line: Scheduling & Performance Manager

Key Responsibilities

• Coordinate and drive field staff productivity to ensure all work orders are handled end-to-end and within regulatory time frames
• Facilitate and manage all aspects of workforce scheduling, triage, planning and allocation using Excel and other relevant systems
• Available on a rotating shift (7:30am–4:30pm) to manage inbound customer calls using client systems
• Conduct outbound scripted calls with customers to obtain explicit informed consent, and coordinate calls with building managers to arrange technician access
• Identify and consolidate data from the client in order to plan and allocate work orders
• Maintain field resource leave requests to ensure adequate resourcing
• Working efficiently with Service Stream and client systems and databases
• Ensure all work performed is in accordance with contractual quality and safety requirements to company standards and to the satisfaction of the customer
• Undertake and complete any other duties as requested by the Scheduling & Performance Manager & the National Manager
• Strong focus on problem solving, compliance and servicing the client’s expectations

Skills and Experience

• Minimum 12 months in a Customer Service, Scheduling or Technical Support role is essential
• Competencies in MS Office suite: Word, Excel, Outlook is essential
• Basic technical knowledge of Electrical Metering work is an advantage
• Excellent organisational and administration skills
• High level attention to detail

About Us

Service Stream is an equal opportunity ASX-listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.

Service Stream does not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies.

Department

Field Services

How to Apply

If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.